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Technical Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland VOQUZ IT Solutions Vollzeit

Technical Support Specialist Job Overview:

  • Deliver First and Second Tier Assistance
  • Manage, Process, Escalate, and Document Technical Issues
  • Facilitate and Oversee Employee Onboarding and Offboarding procedures
  • Engage with external suppliers and Oversee IT Asset Management
  • Work collaboratively in a team environment utilizing agile practices

Qualifications:

  • Multiple years of experience in Technical Support or a related field
  • Enthusiasm for emerging technologies and products (particularly Macbooks and MacOS)
  • Expertise in Google Workspace, Slack, and Confluence
  • Knowledge of Jamf, Okta, and Atlassian tools
  • Proficient in English