Technical Support Specialist
vor 4 Wochen
Are you passionate about technology and skilled at resolving issues to help customers return to their tasks swiftly and effectively?
The IT Service Desk Associate plays a vital role in the frontline of Trimble's Corporate Information Systems. This role is ideal for individuals eager to utilize their skills as the representative of the IS department.
In this position, you will not only deliver help desk support services but also uphold the reputation and integrity of the department. Essential competencies for success in this role include exceptional customer service, professionalism, communication, and robust technical abilities.
Key Responsibilities...
Provide support to a diverse range of end-users within the office environment. Collaborate with various IS departments to ensure operational efficiency and address technical requirements. You will deliver outstanding customer service while working with a unified global IS team. Assist end-users with desktop support and the implementation of hardware and software solutions. Exhibit a high standard of customer service and professionalism. Resolve issues independently or in partnership with other IS personnel in a prompt and effective manner. Communicate effectively with peers, IS staff, management, business group leaders, and other employees to support end-users and the corporate IS framework. Demonstrate excellent troubleshooting skills for all hardware utilized in supporting Trimble's user community, particularly focusing on Dell, Apple, and various mobile devices.Ideal Candidate Profile...
You are reliable and follow through on commitments, ensuring that both end-users and colleagues perceive the Corporate Information Systems team as exemplary. You are dedicated to providing authentic customer service. You excel at multitasking, organizing, and managing competing priorities. You can effectively communicate with non-technical end-users, simplifying complex technical terms. You understand the urgency of delivering prompt communication and support to end-users and colleagues. This role operates in a fast-paced environment that requires immediate attention to issues affecting business operations. Analyze user feedback to enhance troubleshooting processes. You are adaptable to new challenges and possess a flexible mindset. Proactively address local issues using available analytics and administrative tools. You have a keen interest in learning new technologies and assisting end-users with their technological needs.Required Skills & Experience...
Proficient in selecting appropriate tools to resolve technical issues. Capable of documenting technical information in ITSM systems and managing the ticket lifecycle efficiently. Strong verbal and written communication skills in English. Excellent organizational abilities. Relevant IT certifications such as ITIL, CompTIA A+, etc. Minimum of 2 years of related experience. Skills to set up, operate, and troubleshoot a variety of equipment and systems. Extensive experience with Windows, mobile devices, tablets, printers, and conference room technology. Basic knowledge of network troubleshooting. Familiarity with macOS and Linux for deployment and troubleshooting using existing tools and documentation. Experience with Google Workspace for enterprise collaboration is advantageous. Commitment to Inclusiveness
We celebrate our differences, recognizing that diversity is our strength. This commitment means actively engaging in opportunities to foster inclusivity. Diversity, Equity, and Inclusion have been central to our success and our aspiration for continuous improvement. We strive to welcome individuals into our community who reflect our customers and the communities in which we operate.
We have established programs to ensure our team members feel seen, heard, and valued, fostering a sense of belonging for everyone, regardless of their background.
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