Technical Support Specialist

vor 4 Wochen

Ulm, Baden-Württemberg, Deutschland TalenTailors Vollzeit

We are currently in search of a Service Desk Technician (1st level) to enhance our customer support operations.

Key Responsibilities:

  • User Assistance: Provide timely technical support to end-users through various channels, ensuring swift resolution of IT-related issues.
  • Troubleshooting: Diagnose and resolve hardware, software, and network problems, escalating complex issues to specialized teams as needed.
  • Incident Tracking: Record, monitor, and prioritize support requests using a ticketing system, ensuring precise and prompt documentation of all incidents and their resolutions.
  • Password Management: Assist with password resets, account setups, and access management in accordance with company protocols.
  • Software Management: Install, configure, and update software applications, ensuring they meet compatibility and licensing standards.
  • Hardware Assistance: Support hardware setup, maintenance, and replacement, including computers, printers, and peripherals.
  • Remote Support: Provide remote assistance to off-site employees, guiding them through technical challenges or performing remote troubleshooting when possible.
  • Knowledge Base Development: Contribute to the creation and maintenance of a knowledge base, developing documentation and FAQs to help users resolve common issues.
  • Employee Training: Aid in educating staff on essential IT processes and best practices.
  • Compliance Assurance: Ensure all support activities adhere to company policies, security protocols, and regulatory standards.

Qualifications:

  • Technical Skills: Proficient in Microsoft Office applications, including Outlook, Word, Excel, Teams, PowerPoint, and Visio.
  • Strong understanding of computer hardware, operating systems (Windows), and software applications.
  • Familiarity with network protocols and the ability to troubleshoot connectivity issues.
  • Knowledge Base: Understanding of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Proficient in the structure, content, meaning, spelling, rules of composition, and grammar of the English language.
  • Understanding of the structure, content, meaning, spelling, rules of composition, and grammar of the German language (preferred).
  • Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction evaluation.
  • Understanding of business and management principles related to strategic planning, resource allocation, and human resources.
  • Knowledge of the practical application of engineering science and technology in various goods and services.
  • Skills: Ability to use logic and reasoning to evaluate solutions and approaches to problems.
  • Active listening skills, demonstrating full attention to others and understanding their points.
  • Ability to comprehend written documents in a work context.
  • Consideration of costs and benefits when making decisions.
  • Understanding how changes in conditions and operations affect outcomes.

Abilities:

  • Ability to apply general rules to specific problems to generate logical solutions.
  • Ability to synthesize information to form general rules or conclusions.
  • Ability to listen and comprehend spoken information effectively.
  • Ability to communicate information clearly in spoken form.
  • Ability to recognize potential issues before they escalate.

Benefits:

  • Opportunity to tackle a variety of exciting technological challenges and expand your knowledge daily.
  • Work in a modern office equipped with advanced technologies.
  • Enjoy a flexible work model that combines onsite and remote work.
  • Be part of a globally recognized organization offering stable employment.
  • Receive a competitive salary package.

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