Technical Support Specialist

vor 4 Wochen

Ulm, Baden-Württemberg, Deutschland TalenTailors Vollzeit

We are currently in search of a Service Desk Technician (1st level) to enhance our customer support operations.

Key Responsibilities:

  • User Assistance: Provide timely technical support to end-users through various channels, ensuring quick resolution of IT-related issues.
  • Troubleshooting: Diagnose and resolve hardware, software, and network problems, escalating complex issues to the relevant teams as needed.
  • Incident Tracking: Record, monitor, and prioritize support requests using a ticketing system, ensuring thorough documentation of all incidents and their resolutions.
  • Password Management: Assist with password resets, account setups, and access management in accordance with company protocols.
  • Software Management: Install, configure, and update software applications, ensuring compliance with licensing agreements.
  • Hardware Assistance: Support hardware setup, maintenance, and replacement, including computers, printers, and peripherals.
  • Remote Support: Provide remote assistance to off-site employees, guiding them through technical challenges or conducting remote troubleshooting when possible.
  • Knowledge Base Development: Contribute to the creation and maintenance of a knowledge base, developing documentation and FAQs to help users resolve common issues.
  • Employee Training: Assist in educating staff on essential IT procedures and best practices.
  • Compliance Assurance: Ensure that all support activities adhere to company policies, security standards, and regulatory requirements.

Qualifications:

  • Technical Skills: Proficient in Microsoft Office applications, including Outlook, Word, Excel, Teams, PowerPoint, and Visio.
  • Strong understanding of computer hardware, operating systems (Windows), and software applications.
  • Familiarity with network protocols and troubleshooting connectivity issues.
  • Knowledge Base: Understanding of circuit boards, processors, chips, electronic equipment, and software applications.
  • Proficient in English language structure, content, and grammar.
  • Understanding of the German language is preferred.
  • Knowledge of customer service principles, including needs assessment and quality standards.
  • Understanding of business management principles related to strategic planning and resource allocation.
  • Knowledge of engineering principles and their practical applications.
  • Core Skills: Ability to logically evaluate solutions and approaches to problems.
  • Active listening skills to fully comprehend and respond to others.
  • Ability to understand written content in work-related documents.
  • Consideration of costs and benefits in decision-making.
  • Ability to determine system functionality and the impact of changes.

Abilities:

  • Ability to apply general rules to specific problems.
  • Ability to synthesize information to form conclusions.
  • Ability to comprehend spoken information and ideas.
  • Ability to effectively communicate information verbally.
  • Ability to recognize potential issues before they escalate.

Benefits:

  • Opportunity to tackle a variety of exciting technological challenges and learn continuously.
  • Work in a modern office equipped with advanced technologies.
  • Enjoy a flexible work model with a blend of onsite and remote work.
  • Be part of a globally recognized organization with stable employment.
  • Receive a competitive salary package.

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