Technical Support Specialist
Vor 6 Tagen
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Trimble. As a Technical Support Specialist, you will be responsible for providing best-in-class technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities
- Provide 2nd level technical support for technical inquiries, including technical process questions, system failures, software bugs, or performance issues.
- Analyze the behavior of technical systems and steer internal efforts to resolve issues that are occurring for customers.
- Perform minor enhancements or configuration changes of existing customer systems.
- Monitor the performance of our platforms and react to relevant incidents.
- Share knowledge and help junior colleagues grow their technical skills and communication abilities.
- Closely collaborate with an experienced and diverse international team to achieve successful support cases.
- Participate in individual development plans and Trimble's learning and development offers to enhance professional and personal growth.
About Us
At Trimble, we believe in celebrating our differences and actively participating in opportunities to be inclusive. Our diversity is our strength, and we strive to create a welcoming environment for all employees. We have programs in place to ensure our people feel seen, heard, and valued, regardless of their background or identity.
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