Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Ulm, Baden-Württemberg - TalenTailors
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Ulm, Baden-Württemberg, Deutschland Trimble VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Trimble. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide technical support to customers...
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Technical Support Specialist
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Ulm, Baden-Württemberg, Deutschland Trimble VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Trimble. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide technical support to customers...
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Entry-Level Technical Support Associate
vor 2 Monaten
Ulm, Baden-Württemberg, Deutschland Trimble VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Trimble. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatAnalyze...
Technical Support Specialist
vor 3 Monaten
We are currently looking for a Technical Support Specialist to provide essential support to our clients.
Key Responsibilities:
- User Assistance: Offer prompt technical support to users through various channels, ensuring swift resolution of IT-related issues.
- Troubleshooting: Diagnose and resolve hardware, software, and network problems, escalating more complex issues to the relevant teams as needed.
- Incident Management: Record, monitor, and prioritize support requests using a ticketing system, ensuring thorough documentation of all incidents and their resolutions.
- Password and Access Management: Assist with password resets, account setups, and access management in accordance with company policies.
- Software Installation and Updates: Install, configure, and update software applications, ensuring they meet compatibility and licensing requirements.
- Hardware Support: Provide support for hardware setup, maintenance, and replacement, including computers, printers, and peripherals.
- Remote Assistance: Offer remote support to off-site employees, guiding them through technical challenges or performing remote troubleshooting when necessary.
- Knowledge Base Development: Contribute to the creation and maintenance of a knowledge base, developing documentation and FAQs to help users resolve common issues.
- Training: Support the training of employees on essential IT procedures and best practices.
- Compliance: Ensure that all support activities adhere to company policies, security standards, and regulatory requirements.
Qualifications:
- Technology Skills: Proficient in Microsoft Office applications, including Outlook, Word, Excel, Teams, PowerPoint, and Visio.
- Strong understanding of computer hardware, operating systems (Windows), and software applications.
- Familiarity with network protocols and troubleshooting connectivity issues.
- Knowledge Base: Understanding of circuit boards, processors, chips, electronic equipment, and software applications.
- Proficient in English language structure, composition, and grammar.
- Understanding of the German language is preferred.
- Knowledge of customer service principles, including needs assessment and quality standards.
- Familiarity with business management principles, including strategic planning and resource allocation.
- Understanding of engineering science and technology applications.
- Skills: Strong logical reasoning and problem-solving abilities.
- Active listening skills to comprehend and respond effectively to user needs.
- Ability to understand written documentation related to work.
- Ability to evaluate costs and benefits of potential actions.
- Capability to determine system functionality and impacts of changes.
Abilities:
- Ability to apply general rules to specific problems for logical solutions.
- Ability to synthesize information to form general conclusions.
- Ability to comprehend spoken information and ideas.
- Ability to communicate effectively in spoken form.
- Ability to recognize potential issues before they escalate.
Benefits:
- Opportunity to tackle diverse technological challenges and expand your knowledge daily.
- Work in a modern office equipped with advanced technologies.
- Enjoy a flexible work model with a combination of onsite and remote work.
- Be part of a globally recognized organization offering stable employment.
- Receive a competitive salary package.
