Technical Support Specialist
Vor 5 Tagen
We are currently in search of a Service Desk Technician (1st level) to enhance our customer support operations.
Key Responsibilities:
- User Assistance: Provide timely technical support to end-users through various channels, ensuring swift resolution of IT-related issues.
- Troubleshooting: Diagnose and resolve hardware, software, and network problems, escalating complex issues to specialized teams as needed.
- Incident Tracking: Record, monitor, and prioritize support requests using a ticketing system, ensuring precise and prompt documentation of all incidents and their resolutions.
- Password Management: Assist with password resets, account setups, and access management in accordance with company protocols.
- Software Management: Install, configure, and update software applications, ensuring they meet compatibility and licensing standards.
- Hardware Assistance: Support hardware setup, maintenance, and replacement, including computers, printers, and peripherals.
- Remote Support: Provide remote assistance to off-site employees, guiding them through technical challenges or performing remote troubleshooting when possible.
- Knowledge Base Development: Contribute to the creation and maintenance of a knowledge base, developing documentation and FAQs to help users resolve common issues.
- Employee Training: Aid in educating staff on essential IT processes and best practices.
- Compliance Assurance: Ensure all support activities adhere to company policies, security protocols, and regulatory standards.
Qualifications:
- Technical Skills: Proficient in Microsoft Office applications, including Outlook, Word, Excel, Teams, PowerPoint, and Visio.
- Strong understanding of computer hardware, operating systems (Windows), and software applications.
- Familiarity with network protocols and the ability to troubleshoot connectivity issues.
- Knowledge Base: Understanding of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Proficient in the structure, content, meaning, spelling, rules of composition, and grammar of the English language.
- Understanding of the structure, content, meaning, spelling, rules of composition, and grammar of the German language (preferred).
- Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction evaluation.
- Understanding of business and management principles related to strategic planning, resource allocation, and human resources.
- Knowledge of the practical application of engineering science and technology in various goods and services.
- Skills: Ability to use logic and reasoning to evaluate solutions and approaches to problems.
- Active listening skills, demonstrating full attention to others and understanding their points.
- Ability to comprehend written documents in a work context.
- Consideration of costs and benefits when making decisions.
- Understanding how changes in conditions and operations affect outcomes.
Abilities:
- Ability to apply general rules to specific problems to generate logical solutions.
- Ability to synthesize information to form general rules or conclusions.
- Ability to listen and comprehend spoken information effectively.
- Ability to communicate information clearly in spoken form.
- Ability to recognize potential issues before they escalate.
Benefits:
- Opportunity to tackle a variety of exciting technological challenges and expand your knowledge daily.
- Work in a modern office equipped with advanced technologies.
- Enjoy a flexible work model that combines onsite and remote work.
- Be part of a globally recognized organization offering stable employment.
- Receive a competitive salary package.
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