Customer Relations Specialist

vor 4 Wochen

Ratingen, Nordrhein-Westfalen, Deutschland Bankpower GmbH Vollzeit

Bankpower GmbH is currently in search of a Customer Relations Specialist (m/f) for our esteemed client, a subsidiary and back office service provider of a prominent German universal bank. In this role, you will be responsible for managing and addressing customer complaints and inquiries, conducting thorough investigations into customer issues, issuing refunds and goodwill gestures, and maintaining communication with customers, non-customers, departments, and branches through various channels.

What We Offer at Bankpower:
  • Exclusive employee discounts at renowned partner companies
  • Dedicated support from experienced contacts at Bankpower
  • Estimated gross monthly salary: €
Benefits Offered by Our Client:
  • Well-located workplace with excellent public transport access
  • Flexible working hours with options for flextime and remote work
  • On-site cafeteria and various dining options within walking distance
Your Key Responsibilities:
  • Managing, reviewing, and resolving complaints and claims
  • Investigating customer inquiries
  • Issuing refunds for incorrect transactions and providing goodwill gestures
  • Communicating effectively with customers, non-customers, departments, and branches via phone and email
Your Qualifications and Skills:
  • Completed vocational training in a commercial field
  • Professional experience in administrative roles
  • Excellent proficiency in the German language, both spoken and written
  • Proficient in MS Office applications
  • Strong communication and negotiation abilities
  • Detail-oriented and capable of working independently
  • Quick learner with strong teamwork skills
Next Steps in Your Career:

If this position aligns with your qualifications and you are seeking a new professional opportunity, we invite you to submit your comprehensive application, including your salary expectations and availability. Your application will be treated with the utmost confidentiality. We are committed to promoting diversity and equal opportunities and encourage applications from individuals with disabilities. All gender-specific language in this job advertisement should be interpreted as gender-neutral.

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