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Customer Service Excellence Specialist

vor 2 Monaten


Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility Vollzeit
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Excellence Specialist. As a key member of our team, you will play a crucial role in supporting the integration of new AI technologies, the rollout and operation of our DKV Virtual Assistant, and the support and optimization of our transactional customer feedback.

Key Responsibilities
  • Support the development and implementation of AI-powered solutions to enhance customer experience
  • Collaborate with cross-functional teams to drive the continuous improvement of DKV Customer Service
  • Assist in the preparation of workshops, user training, and junior PMO tasks
  • Contribute to the development of strategic projects in DKV Customer Service
  • Provide exceptional customer service and support to internal and external stakeholders
Requirements
  • Registered student of economics, engineering, computer science, mathematics, or a comparable degree program with good grades
  • Strong analytical thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a team and adapt to changing priorities
  • Business fluent German language skills and a good command of written and spoken English
What We Offer

At DKV Mobility, we offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to providing our employees with opportunities for growth and development, and we offer a range of benefits and perks to support their well-being and success.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds. We are committed to creating a workplace that is free from discrimination and harassment, and we strive to provide a safe and inclusive environment for all employees.