Aktuelle Jobs im Zusammenhang mit Customer Service Excellence Specialist - Ratingen, Nordrhein-Westfalen - DKV Mobility
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Customer Service Excellence Specialist
vor 2 Monaten
About the Role
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Excellence Specialist. As a key member of our team, you will play a crucial role in supporting the integration of new AI technologies, the rollout and operation of our DKV Virtual Assistant, and the support and optimization of our transactional customer feedback.
Key Responsibilities
- Support the integration of new AI technologies and the rollout of our DKV Virtual Assistant
- Assist in the development and implementation of process improvements to enhance customer service
- Collaborate with cross-functional teams to drive business growth and customer satisfaction
- Provide exceptional customer service and support to internal and external stakeholders
- Contribute to the development and maintenance of our customer service strategy
Requirements
- Registered student of economics, engineering, computer science, mathematics, or a comparable degree program with good grades
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Proficiency in German and English languages, with the ability to communicate complex ideas clearly and concisely
- Experience in IT project management or a related field is an asset
What We Offer
- A dynamic and supportive work environment with opportunities for growth and development
- A competitive salary and benefits package
- The chance to work with a leading company in the mobility industry
- Flexible working arrangements to support work-life balance
- Access to ongoing training and professional development opportunities
