Aktuelle Jobs im Zusammenhang mit Customer Experience Services Specialist - Ratingen, Nordrhein-Westfalen - Computacenter
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Customer Service Officer
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Desktop Support Specialist
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Customer Service Representative
vor 3 Wochen
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Customer Service Representative
vor 3 Wochen
Ratingen, Nordrhein-Westfalen, Deutschland Ardo VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Service Officer to join our team at Ardo. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our global customer base.Key ResponsibilitiesGuard the customer service "order to cash" process, in cooperation with...
Customer Experience Services Specialist
vor 3 Monaten
Standort: Bundesweit | Geschäftsbereich: Sales & Pre-Sales | Karriere-Level: Berufserfahrene
Deine Aufgaben
In der Rolle des Customer Experience Services Specialist arbeitest Du eng mit dem CX-Team und den CX Adoption Consultants zusammen, um innovative CX-Services zu entwickeln. Deine Hauptverantwortung liegt im Testen und Bereitstellen technischer CX-Services für unsere Kunden. Zu Deinen konkreten Aufgaben gehören:
- Die Erbringung etablierter CX-Services für unsere Kunden.
- Die kontinuierliche Aktualisierung und Verbesserung bestehender CX-Services, wobei Du alle relevanten Quellen nutzt und gegebenenfalls Szenarien in unserem Solution Center testest.
- Die Unterstützung der CX Adoption Consultants bei der Konzeption und Ausarbeitung neuer CX-Services sowie die Begleitung der Einführungsphase.
- Die Unterstützung der Customer Success Manager in aktuellen Kundensituationen bei der technischen Zieldefinition und dem dazugehörigen Adoption Plan mit KPIs.
- Der kontinuierliche Ausbau Deines Fachwissens, wobei Du sowohl interne Expert:innen als auch verschiedene Ansprechpersonen bei Cisco einbeziehst.
Dein Profil
- Sehr gute Kenntnisse des Cisco-Softwareportfolios, der darin enthaltenen Use Cases, des Smart Accounts und der Cisco-Lizenzierungsoptionen.
- Schnelle Auffassungsgabe, strukturierte Arbeitsweise und hohe Lernbereitschaft.
- Ausgeprägtes Networking und Kontakte zu den Cisco Business Units sowie dem Computacenter Sales und Consultancy Team.
- Gute Rhetorik und Präsentationsfähigkeiten in Deutsch und Englisch.
- Wünschenswerte Zertifizierungen: Cisco Software Black Belt und CX Black Belt, Cisco Customer Success Manager, Cisco-Technologiezertifizierungen.
Wir bieten
- Mobile Working und flexible Arbeitszeiten – Vertrauen ist gut. Punkt.
- Gehalt – Unser Provisions- und Bonusmodell ist eines der attraktivsten Vergütungsmodelle der Branche.
- Wissen teilen – Zusammenhalt, Gedanken- und Informationsaustausch durch regelmäßige Events, wie Public Universitys, Fachtagungen, Symposien und Teammeetings.
- Weiterentwicklung – Wir investieren in Dich durch interne oder externe Trainings, Fach- oder Managementkarriere, Konferenzen, Events, Mentoring oder Coaching.
- Kultur – Das " Du " gilt bei uns über alle Ebenen. Wir sind nahbar – und einfach wir selbst.
