Become a Customer Success Specialist
vor 4 Wochen
Shape the Future with SAP
At SAP, we cultivate an environment that empowers you to unlock your potential and contribute to innovative advancements. Our culture embraces diversity, flexibility, and ongoing learning, enabling our employees to thrive. By focusing on future-oriented initiatives, we aim to create a workplace that values teamwork, supports individual growth, and offers a variety of benefits.
Your Role as a Customer Success Manager (m/f/d)
As a member of our Customer Success team, you will embark on a transformative journey through the esteemed SAP Academy for Customer Success. This comprehensive program will equip you with essential skills and a robust foundation for a rewarding career. Upon completion, you will transition into the dynamic role of a Customer Success Manager (m/f/d).
After successfully finishing the SAP Academy program, you will have the opportunity to choose between two distinct career paths:
The Specialist Customer Success Manager (S-CSM) (m/f/d) collaborates directly with clients to guide them through their business journey utilizing our solutions. The S-CSM is dedicated to enhancing customer satisfaction, retention, renewals, references, and sales initiatives for Cloud products within their designated solution portfolio.
The Enterprise Customer Success Manager (E-CSM) (m/f/d) acts as a trusted advisor on SAP solution capabilities and advantages. They oversee the entire customer journey from initial discovery to value realization, focusing on the adoption and effective use of SAP solutions. The E-CSM serves as a strategic partner, assisting customers in defining and achieving transformative business outcomes.
Your responsibilities will include:
- Engaging in a comprehensive learning and application program that integrates classroom instruction with practical experience alongside your CSM team.
- Participating in multidimensional, experiential learning that emphasizes digital transformation, global intelligence, human skills, and industry knowledge.
- For E-CSM: Developing expertise in consulting for complex global transformations and driving customer outcomes.
- For S-CSM: Enhancing skills in solution portfolio management and effective customer retention strategies.
- Receiving localized onboarding with on-the-job training and mentorship from experienced CSM professionals.
The Academy program will broaden your understanding of SAP and the Customer Success domain, providing you with the necessary professional experience. You will be offered full-time employment from the outset, with hands-on learning applications tailored to your role. Upon successful completion of the program, you will step into a direct CSM role with customer engagement in your sector and continue to receive mentorship and coaching to accelerate your professional development.
Qualifications
- 2-5 years of experience in customer support and business transformation processes, preferably in consulting, sales, or account management.
- Experience in leading complex global restructurings.
- Strong communication skills, fluent in English and German, with additional languages being advantageous.
- Interpersonal skills such as curiosity, active listening, professionalism, empathy, and a proactive attitude.
- Proven ability to collaborate in a multifaceted work environment with diverse stakeholders.
- Strong business acumen, demonstrating knowledge of business processes and/or industries.
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a premier training initiative designed to cultivate the next generation of sales professionals. This dynamic program will provide you with the inspiration and tools necessary for success in sales and lay the groundwork for a fulfilling career at SAP.
Leverage the opportunity to build a global peer network. With our suite of leading cloud-based products and services, you can assist customers in addressing their specific business challenges. Expect a competitive salary with performance-based incentives and additional attractive benefits.
SAP employees can customize their work arrangements according to regional policies, balancing office and remote work. Our hybrid work model typically involves a mix of in-office and on-site customer engagements.
During the program, full engagement and attendance are crucial to maximize learning success. It is advisable to refrain from planning vacations during the intensive phases of the program.
Inclusion Drives Our Success
At SAP, we prioritize a culture of inclusion, where health and well-being are paramount. Flexible work models ensure that every individual, regardless of background, feels included and can perform at their best. We believe that our strength lies in the unique skills and qualities that each person brings to our organization. We invest in our employees to enhance their confidence and help them realize their full potential.
SAP is committed to equal opportunity employment and actively promotes it. We adhere to the principles of equal opportunities in the workplace, making appropriate arrangements for applicants with physical and/or mental disabilities.
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