IT Service Management Specialist
vor 3 Wochen
Global Tech Solutions Inc.
Immediate start, full-time, permanent position
Your Future Endeavors
Become a part of our dynamic team and enjoy the advantages of a well-structured IT division paired with a vital component: transparency and authentic collaboration. We look forward to the future and harness the unique strengths of every team member, appreciating their contributions and insights. Proactive idea management and open communication are fundamental to our philosophy, cultivating an environment of respect, gratitude, and mutual confidence within our diverse team. Our dedication includes effective IT issue management, ensuring smooth operations and a forward-thinking approach to challenges.
As a member of a skilled team, you will assume the role of a Problem Management Specialist and, when necessary, assist with other ITSM processes in a global context.
In your capacity as an IT Problem Management Specialist, you will evaluate and analyze issues, facilitate meetings, and coordinate problem investigations with relevant teams while proactively managing related communications (both internal and external).You will play a pivotal role in the design, implementation, and automation of process workflows surrounding IT Service Management and enhancing connections to IT Problem Management (such as major incident management and change management).Establishing strategies for the proactive reduction of potential failure causes, including the integration of innovative technologies like AI and automated root cause analysis.Setting standards to enhance the availability and resilience of IT services aimed at preventing recurrence and/or minimizing the impact of service disruptions, thereby improving customer experience and user satisfaction.By consistently monitoring process effectiveness, generating performance reports, and analyzing the ITSM platform (ServiceNow), you will identify weaknesses and opportunities for enhancement at an early stage.Your Strong Qualifications
A relevant IT training background with several years of experience or a degree in (Business) Information Technology.You possess professional experience in ITSM processes and IT infrastructures, with a preference for experience in IT Problem Management.Hands-on knowledge of ITSM tools.Analytical mindset, results-driven work ethic, high self-motivation, dedication, and assertiveness are integral to your approach.You can comprehend and analyze intricate issues and communicate them effectively according to the audience.Excellent communication and presentation skills in both written and spoken German and English due to our international focus.You operate in a service-oriented manner, enjoy engaging with stakeholders, and adapt to their requirements.Desirable, but not essential
Experience with ServiceNow is a plus.Reliable Benefits
Collaborating in a fantastic team with a positive team culture.Playing a significant role in IT Infrastructure operations as an IT Problem Management Specialist.The opportunity to actively challenge and transform working practices in favor of IT Infrastructure.-
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