IT Customer Support Specialist

vor 1 Woche

Essen, Nordrhein-Westfalen, Deutschland Soennecken Vollzeit

Unlock Your Potential as an IT Customer Support Specialist

Are you looking for a challenging role that offers more than just customer service? Do you want to work in a dynamic environment where you can grow and develop your skills?

We have an exciting opportunity for you as an IT Customer Support Specialist in our team at Soennecken eG.

Your Key Responsibilities:
  • Handle customer inquiries and issues in a timely and professional manner
  • Collaborate with our software development team to resolve complex technical issues
  • Prioritize and document customer incidents in our ticketing system
  • Provide expert advice on our software systems, particularly in eCommerce
  • Support member projects and training events
Your Ideal Skills:
  • Experience in customer service and IT applications
  • Knowledge of eCommerce, inventory management, or retail
  • Good IT general knowledge and process understanding
  • Excellent communication and teamwork skills
What We Offer:
  • Competitive salary and flexible working hours
  • Permanent position and stability of an established company
  • Thorough training and development opportunities
  • Attractive workplaces with room for creativity and decision-making
  • Hybrid work model with home office option
  • Company daycare for work-life balance
  • Modern work environment promoting innovative ideas
  • Employee benefits such as canteen, free fruit, water, coffee, bike leasing, product discounts, and more
  • Company pension scheme with employer contribution
  • Supportive company culture and team events
  • Corporate Benefit Program with discounts

We are looking for a motivated and skilled individual who is passionate about delivering exceptional customer service and support. If you are interested in this opportunity, please submit your resume for consideration.

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