IT Support Specialist
vor 4 Wochen
As an IT Support Specialist, you will play a crucial role in our Service Desk team, providing essential support to our users and addressing technical inquiries directly.
Key Responsibilities- 1st-Level Support: Assist in the first level of support within the Service Desk, engaging with users to resolve technical issues.
- Ticket Management: Capture, assess, and independently manage incoming requests, inquiries, and incidents within our ticketing system.
- Documentation: Maintain and update IT solutions and training materials to ensure clarity and accessibility.
We are looking for candidates with:
- A completed technical education as an IT specialist, IT system salesperson, or a related degree in business informatics.
- Several years of professional experience in IT support, preferably within the healthcare sector.
- Excellent proficiency in both German and English, both spoken and written.
Join us in a dynamic work environment that provides:
- Continuous Learning: Generous opportunities for professional development and training.
- Competitive Compensation: An attractive salary package in accordance with AVR-Caritas, including annual bonuses.
- Pension Plan: A company-funded pension scheme contributing 5.6% of your gross salary.
- Employee Benefits: Access to various employee perks, including cafeteria offerings and a bike leasing program.
- Work-Life Balance: A permanent position with a focus on employee well-being.
At Contilia GmbH, we deliver comprehensive IT services for our group and its facilities, strategically and operationally shaping our application and infrastructure landscape. Our experts are dedicated to realizing interoperable processes and architectures with a focus on performance, stability, and security.
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