Technical Support Specialist

vor 3 Wochen


Berlin, Berlin, Deutschland Anyscale Vollzeit

Customer Support Engineer - EMEA

As a pivotal member of the Anyscale team, you will be instrumental in enhancing our customer support operations across the EMEA region. This role is designed for individuals who thrive in dynamic, technical environments and possess a strong desire to collaborate with various teams, including product, engineering, and sales.

Key Responsibilities:

  • Provide exceptional technical assistance to our clients, ensuring high levels of satisfaction.
  • Diagnose and resolve issues related to the Ray platform and Anyscale services.
  • Work closely with product and engineering teams to tackle complex challenges and optimize system performance.
  • Enhance the issue triage, reporting, and analysis processes to gain insights into customer challenges.
  • Drive continuous improvements in the Customer Support workflow, utilizing your leadership experience.
  • Assist in the creation of support materials, including documentation and knowledge base entries.

Qualifications:

  • Minimum of 3 years in a technical role, such as customer support or software engineering.
  • At least 3 years of experience with technical products in the Machine Learning sector.
  • 1+ years of experience with a leading cloud service provider (AWS, GCP).
  • 1+ years in a team leadership capacity.
  • Proficient in Python for Data Science, Machine Learning, or distributed systems tasks.
  • Understanding of Machine Learning applications and technologies.
  • Excellent communication and interpersonal abilities.
  • Organized approach to tracking and resolving issues.


  • Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a skilled Technical Support Specialist to join our team at TalenTailors. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers and ensuring their satisfaction.Key Responsibilities:Provide timely and reliable technical support to customers through various channels, including...


  • Berlin, Berlin, Deutschland VOQUZ IT Solutions Vollzeit

    Technical Support Specialist Job Overview:Deliver First and Second Tier AssistanceManage, Process, Escalate, and Document Technical IssuesFacilitate and Oversee Employee Onboarding and Offboarding proceduresEngage with external suppliers and Oversee IT Asset ManagementWork collaboratively in a team environment utilizing agile practicesQualifications:Multiple...


  • Berlin, Berlin, Deutschland VOQUZ IT Solutions Vollzeit

    Technical Support Specialist Job Overview:Deliver First- and Second-Level AssistanceManage, Process, Escalate, and Document Support RequestsFacilitate and Oversee Employee Onboarding and Offboarding proceduresEngage with external suppliers and Oversee IT Asset ManagementWork collaboratively within a team utilizing agile practicesQualifications:Multiple years...


  • Berlin, Berlin, Deutschland Westcon-Comstor Vollzeit

    Job Summary:We are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Westcon-Comstor. As a Senior Cybersecurity Support Engineer, you will be responsible for providing post-sales technical support to our valued customers, specializing in Palo Alto Networks technologies.Key Responsibilities:Technical Support and...


  • Berlin, Berlin, Deutschland WLG Vollzeit

    Join Our Team as a Technical Support Specialist Are you passionate about tackling intricate visualization challenges and enhancing user experiences? At WLG, we pride ourselves on our innovative approach to data visualization software, which has become the preferred choice for business presentations globally. About Us:Founded in 2002, WLG has grown to a...


  • Berlin, Berlin, Deutschland Susell GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Susell GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their queries are resolved efficiently and effectively.Key ResponsibilitiesCustomer Support: Provide timely and...


  • Berlin, Berlin, Deutschland Stefanini Germany Vollzeit

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Stefanini Germany. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide face-to-face IT support to...


  • Berlin, Berlin, Deutschland ExpertHeads Consulting Vollzeit

    Job SummaryExpertHeads Consulting is a recruitment consultancy seeking a skilled Technical Support Specialist to join its Sales and Marketing Department. The ideal candidate will provide comprehensive technical support to customers in various industries, including aeronautics, space, industry, and construction.Key ResponsibilitiesOffer technical expertise on...


  • Berlin, Berlin, Deutschland ExpertHeads Consulting Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Sales and Marketing Department at ExpertHeads Consulting. As a key member of our team, you will be responsible for providing comprehensive technical support to our customers in various industries, including aeronautics, space, industry, and construction.Key...


  • Berlin, Berlin, Deutschland emarsys Vollzeit

    Role OverviewThe Senior Technical Support Specialist will serve as the primary point of contact for clients on all operational matters concerning the use of Emarsys' application. This role requires a strong technical background, excellent communication skills, and the ability to troubleshoot complex issues.Key ResponsibilitiesProvide technical support to...


  • Berlin, Berlin, Deutschland 0010 Deutsche Bank Aktiengesellschaft Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Deutsche Bank Aktiengesellschaft. As a key member of our Application Support team, you will be responsible for providing technical support and guidance to our internal stakeholders.Key ResponsibilitiesDesign and conduct testing procedures and...


  • Berlin, Berlin, Deutschland Insider Vollzeit

    About InsiderInsider is a leading B2B SaaS company that drives business growth for clients globally. We are the #1 AI-native platform for Customer Experience and Marketing, helping marketers deliver unique experiences, drive growth, and increase productivity. Our platform connects data, predicts behavior, and personalizes experiences from a single platform....


  • Berlin, Berlin, Deutschland NC GROUP GmbH Vollzeit

    About NC GROUP GmbHNC GROUP GmbH is a leading provider of network benchmarking, planning, and fault analysis services. With a strong focus on quality and security, we have established ourselves as a trusted partner for network operators and infrastructure providers.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our dynamic...


  • Berlin, Berlin, Deutschland Westcon-Comstor Vollzeit

    Job Summary:We are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Westcon-Comstor. As a Senior Support Engineer specializing in cybersecurity, you will provide post-sales technical support to our valued customers.Key Responsibilities:Provide technical support and troubleshooting for complex cybersecurity issuesAssist...


  • Berlin, Berlin, Deutschland PikeTec Vollzeit

    Job Overview:We are seeking a dedicated Technical Support Specialist to enhance our team. This position involves providing comprehensive support for both Windows and UNIX systems, as well as network assistance.Role Responsibilities:In this capacity, you will be responsible for assisting the local team, with a focus on delivering exceptional support to...


  • Berlin, Berlin, Deutschland Hive Technologies GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Hive Technologies GmbH. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our technical setup and providing world-class support to our customers.Key ResponsibilitiesTechnical Support: Provide timely and effective...


  • Berlin, Berlin, Deutschland VisionAI GmbH Vollzeit

    About the RoleWe are seeking a highly skilled IT Operations Specialist to join our team at VisionAI GmbH. As a key member of our IT department, you will be responsible for ensuring the smooth operation and security of our on-site IT infrastructure.Key ResponsibilitiesManage and maintain our on-site IT infrastructure, including servers, network components,...


  • Berlin, Berlin, Deutschland Patrique Mercier Recruitment Vollzeit

    Patrique Mercier Recruitment is actively looking for a Dutch Speaking Technical Support Specialist to join a well-established organization in Greece. This position comes with a fully funded relocation, enabling you to deliver outstanding technical assistance to Dutch-speaking clients while immersing yourself in the rich culture and stunning landscapes of...


  • Berlin, Berlin, Deutschland Patrique Mercier Recruitment Vollzeit

    Patrique Mercier Recruitment is actively looking for a Dutch Speaking Technical Support Specialist to join a distinguished organization in Greece. This position comes with a comprehensive relocation package, enabling you to deliver outstanding technical assistance to Dutch-speaking clients while immersing yourself in the rich culture and stunning landscapes...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Teleperformance Greece. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients in Germany, utilizing your excellent communication skills in German.Key ResponsibilitiesRespond to customer inquiries...