Technical Adoption Manager for Customer Success

vor 4 Wochen

Berlin, Berlin, Deutschland Broadcom Inc. Vollzeit

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Job Overview:

Why consider this opportunity?

Are you enthusiastic about utilizing VMware by Broadcom's core offerings to empower clients? Do you have a solid blend of business insight and technical expertise, allowing you to quickly adapt to VMware by Broadcom's latest innovations? If guiding diverse organizations to achieve their objectives through technology excites you, this role may be the ideal fit.

As a Technical Adoption Manager (TAM), you will act as a trusted consultant, fostering a cohesive customer experience through your technical, communication, and collaborative abilities, enabling clients to maximize their potential via the adoption of VMware by Broadcom's solutions.

Upon joining our Customer Success Technical Adoption Management team, you will have the chance to express your authentic self at work and leverage your skills to create an impact and drive transformation for our clients, products, and organization. You will play a vital role in steering enterprise clients by facilitating their swift and successful onboarding, adoption, and realization of business value through success planning and technical guidance throughout the customer journey.

Performance Expectations: What will you aim to achieve in the first 6-12 months?

In your initial year, you will transition into the TAM role and collaborate with your assigned clients.

  • Your first goal will be to complete a structured five-week onboarding program designed for you.
  • You will continue to enhance and maintain in-depth technical knowledge and skills in a specific VMware by Broadcom technology area.
  • Within one month of engaging with assigned clients, you will articulate their key business objectives and desired outcomes, beginning to develop a joint Success Plan.
  • Throughout customer interactions, you will serve as a trusted advisor, ensuring top-tier execution and recommending enhancements in client operations that add value, while proactively driving consumption, customer health, and retention. You will partner with clients to expedite their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware by Broadcom technologies. You will connect their long-term and short-term goals to the broader context of their business, identifying gaps that need addressing and working on a structured engagement plan with the client. You will conduct relevant technology assessments, roadmap reviews, deployment guidance, best practices evaluations, and day 2 operations advice. You will identify customer use cases and opportunities for recommending Adoption Guidance and Workshops to further enhance adoption and consumption. Regularly, you will present your achievements and customer progress through Business Reviews, feeling at ease discussing key aspects of VMware by Broadcom's solutions across all customer levels to drive realized value and long-term strategy.
  • If not already certified, you will strive to achieve your VCP (VMware by Broadcom Certified Professional) to help you meet your goals and objectives.
  • Additionally, you will continue to grow and refine your technical knowledge (VMW / Industry offerings) and soft skills through VMware by Broadcom's structured quarterly training programs.

Responsibilities: What tasks will you perform regularly?

As part of the Customer Success Technical Adoption Management team, you will work long-term with several assigned strategic clients. All activities are aligned with a singular purpose: to assist our clients in achieving their desired outcomes while utilizing VMware by Broadcom technology. By supporting our clients, we will also promote the adoption and consumption of the VMware by Broadcom technologies they have acquired.

The number of clients will vary based on the tier of service purchased. You will also collaborate with the broader VMware by Broadcom account team and specialists as you carry out the following:

  • Utilize a TAM playbook, delivery kits, and tools to guide your client through various activities.
  • Create a Success Plan with objectives/tasks aligned to client requirements and business goals.
  • Deliver technology roadmaps and assessments that provide next steps and outcome-focused plans.
  • Offer Solution Guidance and best practices reviews to identify performance optimization opportunities.
  • Optimize Operations to ensure activities align with stated technology goals and priorities.
  • Provide industry insights and benchmarking to realize cost savings and mitigate operational risks.
  • Communicate feedback to Product Management and Engineering to raise awareness and prioritize customer feature requests and service adoption challenges, effectively updating the client and account team on status.
  • Employ your organizational and planning skills to track client plans, adjusting as necessary, and driving them to completion.
  • Help VMware by Broadcom cultivate 'customers for life' by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams to ensure we deliver outcome-focused value to our clients.

Leadership and Team Culture:

The Customer Success team is dedicated to driving strategic customer outcomes, not merely activities, assisting our clients in consuming their VMware by Broadcom solutions and deriving value from their partnership and investment. We are crucial to the success of VMware by Broadcom and take pride in our role in the company's future. We aim to maintain a diverse yet unified team, entirely focused on our clients and their success. We prioritize doing what is right for the client; when they achieve their outcomes, we succeed as well. We foster an open environment where best practices are shared, and everyone is invested in their colleagues' success and career development within VMware by Broadcom and the industry. We support one another and strive to give back to our communities, welcoming innovation and creativity at all levels to contribute meaningfully to our societies.

Remote/On-site Work:

The successful candidate will work in a hybrid model, balancing time between customer sites and remote work.

Equal Opportunity Employer:

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

Note:

If you are located outside the USA, please ensure to provide a home address as this will be used for future correspondence.

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