Technical Adoption Manager for Customer Success

vor 4 Wochen

Berlin, Berlin, Deutschland Broadcom Inc. Vollzeit

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Job Overview:

Why consider this opportunity?

Are you enthusiastic about mastering and utilizing VMware by Broadcom's essential products to empower clients? Do you have a solid grasp of business principles and technical expertise, allowing you to quickly familiarize yourself with VMware by Broadcom's latest offerings? If you find motivation in assisting various organizations in achieving their objectives through technology, this role may be ideal for you.

As a Technical Adoption Manager (TAM), you will act as a reliable consultant, fostering a cohesive customer experience through your technical, communication, and collaborative abilities, enabling our clients to maximize their potential via the adoption of VMware by Broadcom's technology.

Upon joining our Customer Success Technical Adoption Management team, you will have the chance to express your authentic self at work and utilize your skills to create a significant impact and instigate change for our clients, products, and organization. You will play a vital role in guiding enterprise clients, facilitating their swift and successful onboarding, adoption, and realization of business value through success planning, execution, and technical support throughout the entire customer journey.

Success in the Role: What will you aim to achieve in the first 6-12 months?

During your initial year, you will acclimate to the TAM role and collaborate with your assigned clients.

  • Your first accomplishment will be completing a structured five-week onboarding program tailored for you.
  • You will continue to develop and maintain in-depth technical knowledge and skills in a specific VMware by Broadcom technology area.
  • Within the first month of working with assigned clients, you will articulate their key business objectives and desired outcomes, beginning to craft a joint Success Plan.
  • Throughout customer engagements, you will serve as a trusted advisor, ensuring exceptional execution and recommending enhancements in customer operations that add value, while proactively driving consumption, customer health, and retention. You will partner with clients to expedite their desired outcomes through best practice guidance that enables swift deployments and adoption of VMware by Broadcom technologies. You will identify their long-term and short-term goals and how they align with their broader business strategy, pinpointing gaps that need resolution and developing a structured engagement plan with the client. You will conduct relevant technology assessments, roadmap reviews, deployment guidance, best practices evaluations, and day 2 operations support. You will identify customer use cases and opportunities for recommending Adoption Guidance and Workshops to further enhance adoption and consumption. Regularly, you will present your achievements and customer progress through Business Reviews, effectively communicating key topics related to VMware by Broadcom's solutions across all customer levels to drive realized value and long-term strategy.
  • If not already certified, you will strive to achieve your VCP (VMware by Broadcom Certified Professional) to help you meet your goals and objectives.
  • Additionally, you will continue to expand and enhance your technical knowledge (VMW / Industry offerings) and soft skills through VMware by Broadcom's structured quarterly training programs.

The Work: What will your responsibilities entail?

As a member of the Customer Success Technical Adoption Management team, you will work long-term with a number of assigned strategic clients. All activities performed will align with a singular purpose: to assist our clients in achieving their desired outcomes while utilizing VMware by Broadcom technology. By supporting our clients, we will also drive the adoption and consumption of the VMware by Broadcom technologies they have acquired.

The number of clients will vary based on the tier of service purchased. You will also collaborate with the broader VMware by Broadcom account team and specialists as you undertake the following:

  • Utilize a TAM playbook, delivery kits, and tools to guide your client through various activities.
  • Create a Success Plan with objectives and tasks aligned to client requirements and business goals.
  • Deliver technology roadmaps and assessments that provide next steps and outcome-focused plans.
  • Offer Solution Guidance and best practices reviews to identify opportunities for performance optimization.
  • Optimize Operations to ensure activities align with stated technology goals and priorities.
  • Provide industry insights and benchmarking to realize cost savings and mitigate operational risks.
  • Deliver feedback to Product Management and Engineering to raise awareness and prioritize customer feature requests and service adoption barriers, effectively communicating status with the client and account team.
  • Employ your organizational and planning skills to track your client's plans, making adjustments as necessary and driving them to completion.
  • Contribute to VMware by Broadcom's mission of creating 'customers for life' by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams, all aimed at delivering outcome-focused value to our clients.

Leadership and Team Culture:

The Customer Success team is dedicated to driving strategic customer outcomes, focusing on helping clients consume their VMware by Broadcom solutions and derive value from their partnership and investment. We are essential to the success of VMware by Broadcom and take pride in our role in the company's future. We strive for a diverse yet unified team, entirely focused on our clients and their success. We prioritize doing what is right for the customer, as their success translates to our success. We foster an open environment where best practices are shared, and everyone is encouraged to support their colleagues in developing meaningful careers and networks within VMware by Broadcom and the industry. We are committed to giving back to each other and our communities, welcoming innovation and creativity at all levels to make a meaningful contribution to our societies.

Location:

Remote/On-site: The successful candidate will be based in Germany, working a mix of from customer sites and home.

Equal Opportunity Employer:

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside the USA, please ensure to fill out a home address as this will be used for future correspondence.

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