Aktuelle Jobs im Zusammenhang mit Strategic Customer Success Manager - Berlin, Berlin - ZEDEDA
-
Strategic Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
-
Strategic Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
-
Strategic Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon Management Solution as...
-
Strategic Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon Management Solution as...
-
Strategic Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon Management Solution as...
-
Strategic Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
-
Strategic Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
-
Strategic Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
-
Strategic Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout AxwayAxway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout AxwayAxway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout AxwayAxway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout AxwayAxway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout AxwayAxway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout AxwayAxway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
-
Strategic Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland ZEDEDA VollzeitJob SummaryAs a Principal Customer Success Manager at ZEDEDA, you will be responsible for leading the onboarding, adoption, expansion, and renewal experience motions for our most strategic customers. You will be the customers' guide through the entire post-sales journey, advocating for their needs and influencing our offering roadmap and improvements.Key...
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Superchat VollzeitJob Description:As a Customer Success Manager at Superchat, you will be responsible for driving customer growth and retention through strategic planning, execution, and analysis. You will work closely with cross-functional teams to develop and implement customer success strategies, identify and prioritize customer needs, and provide exceptional customer...
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Superchat VollzeitJob Description:As a Customer Success Manager at Superchat, you will be responsible for driving customer growth and retention through strategic planning, execution, and analysis. You will work closely with cross-functional teams to develop and implement customer success strategies, identify and prioritize customer needs, and provide exceptional customer...
-
German Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
-
German Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
Strategic Customer Success Manager
vor 2 Monaten
About the Role
We are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ZEDEDA. As a key member of our Customer Experience organization, you will be responsible for leading the onboarding, adoption, expansion, and renewal experience motions for our most strategic customers.
Key Responsibilities
- Customer Onboarding and Adoption: Develop and execute comprehensive onboarding plans to ensure seamless adoption of our Edge Computing solutions.
- Customer Advocacy: Build and maintain strong relationships with customer stakeholders, channel partners, and executive sponsors to drive business growth and expansion.
- Contract Renewals and Upsell/Cross-sell: Proactively engage with customers to identify opportunities for upsell and cross-sell, and drive contract renewals to ensure continued revenue growth.
- Success Planning and Execution: Develop and execute customized Success Plans to ensure customers realize the value of their ZEDEDA investment.
- Customer Support and Escalation: Engage with dissatisfied customers to address their pain points and develop Get Well or Escalation Plans to resolve issues quickly and effectively.
- Performance Metrics and Analysis: Monitor key performance metrics, such as customer satisfaction, renewal rate, and offering upsell/cross-sell revenue, to identify areas for improvement and develop strategic plans to address negative trends.
- Collaboration and Communication: Work closely with internal teams, including Customer Support, Product Management, and Engineering, to resolve complex technical issues and ensure seamless customer experience.
- Executive Business Reviews: Deliver regular Executive Business Reviews to stakeholders, including Account Teams, Product Management, Engineering, and other key groups, to provide insights and recommendations for business growth and improvement.
Requirements
- 10+ years of experience in large-scale deployments, Virtualization, Edge Networking and Security, and relevant Edge Applications for the corresponding verticals.
- Industry recognized credibility in the O&G and Renewables, Industrial Automation, Retail, and Automotive verticals, with a plus for AI/ML space.
- Required education and degree type: BS in Computer Science/Engineering or related field, with MS or higher preferred.
- Strong organizational and time management skills, with a sense of urgency and ability to prioritize work in a demanding environment.
- Ability to interact effectively with senior business managers and C-level executives, with a strong professional image and business acumen.
- Ability to travel up to 25-50% of time, with a demonstrated ability to foster collaboration and coordination with distributed teams.
- Highly data-driven with a dedication to following process, ability to prioritize work, and consistently delivering results.
- Extensive experience in identifying key customer stakeholders, building relationships, and influencing teams across the organization to achieve desired customer outcomes.
- Extensive experience driving contract renewal motions and Upsell/Cross-sell engagements, with a passion for driving and tracking a consistent engagement process.
- Excellent written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences.
- Positive, growth-oriented mindset, with a strong desire to thrive in a matrixed, team environment anchored by ZEDEDA's company values.
