Customer Service Representative – Software Solutions

vor 3 Wochen

Dresden, Sachsen, Deutschland Wolters Kluwer Tax & Accounting Deutschland GmbH Vollzeit
Be Part of a Leading Company in Tax & Accounting

Wolters Kluwer is a renowned organization with a legacy of over 180 years, committed to delivering innovative solutions that enhance and streamline work processes. Operating in more than 40 countries, we cater to clients in over 180 countries, achieving a remarkable revenue of 5.6 billion Euros in 2023. Our expert solutions integrate profound knowledge with advanced technology to assist clients in overcoming their most significant challenges.

Position: Customer Support Specialist

About Wolters Kluwer: Wolters Kluwer Tax & Accounting Deutschland GmbH, based in Ludwigsburg, is a leading provider of software solutions including ADDISON, SBS Software, and AKTE. With a workforce of over 600 employees across 15 locations in Germany, we play a pivotal role in the Tax & Accounting sector within the Wolters Kluwer Group. Our software solutions are trusted by numerous tax consulting firms and 1.5 million small and medium-sized enterprises throughout Europe.

Your Key Responsibilities:
  • Serve as the main point of contact for user inquiries related to our software solutions.
  • Deliver customer support through various channels including phone and email.
  • Maintain records of customer interactions in a contemporary support management system.
  • Recommend solutions to clients for maximizing the use of our ADDISON software.
  • Collaborate with teams from Consulting, Software Development, and Product Management.
Desired Qualifications:
  • Completed commercial apprenticeship.
  • Familiarity with accounting principles.
  • Basic knowledge of financial statements and controlling is advantageous but not essential.
  • No prior experience with the ADDISON program is necessary; comprehensive training will be provided.
  • A customer-focused approach and a passion for engaging with clients.
  • Interest in IT and a collaborative team spirit.
What We Provide:
  • Stable employment within an international organization offering a robust benefits package.
  • Excellent work-life balance featuring 30 days of vacation, flexible working hours, and options for remote work.
  • Opportunities for career advancement through structured onboarding, on-the-job learning, and various training programs.
  • A commitment to sustainability, health, and social responsibility through our corporate benefits initiatives.
  • A modern workplace equipped with necessary IT resources, complimentary beverages, and well-designed office spaces.
  • A culture of teamwork supported by employee events and referral programs.
  • Encouragement for innovation and the implementation of new ideas.
Grow and Develop with Us

If you are eager to bring your ideas to life, learn, and evolve, Wolters Kluwer offers a vibrant environment conducive to growth. We embrace diversity and welcome individuals from all backgrounds, genders, nationalities, and orientations.

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