Aktuelle Jobs im Zusammenhang mit Customer Care Representative - Dresden, Sachsen - Wolters Kluwer Tax & Accounting Deutschland GmbH
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Customer Service Representative
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Customer Service Representative
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Customer Care Representative
vor 2 Monaten
Wolters Kluwer, with a legacy spanning over 180 years, is committed to delivering cutting-edge solutions that enhance and streamline work processes. Operating in more than 40 countries, we cater to clients in over 180 nations, achieving a remarkable revenue of 5.6 billion Euros in 2023. Our specialized solutions merge profound expertise with advanced technology, empowering clients to address their most pressing challenges.
Position: Customer Support Specialist
About Wolters Kluwer: Wolters Kluwer Tax & Accounting Deutschland GmbH, based in Ludwigsburg, is a leading provider of product lines such as ADDISON, SBS Software, and AKTE. With a workforce of over 600 employees across 15 locations in Germany, the company plays a pivotal role in the Tax & Accounting sector within the Wolters Kluwer Group. Numerous tax consulting firms and approximately 1.5 million small to medium-sized enterprises in Europe depend on our software solutions.
Your Key Responsibilities:
- Serve as the main point of contact for user inquiries related to our software solutions.
- Deliver customer support through various channels including phone and email.
- Record customer interactions in a contemporary support management system.
- Advise customers on effectively utilizing our software product ADDISON.
- Collaborate with teams from Consulting, Software Development, and Product Management.
- Completed commercial apprenticeship.
- Practical knowledge of accounting principles.
- Basic familiarity with financial statements and controlling is advantageous but not essential.
- No prior experience with the ADDISON program is necessary - comprehensive training will be provided.
- A customer-oriented approach and a passion for engaging with clients.
- Interest in IT and a collaborative team spirit.
- Stable employment within an international organization accompanied by a comprehensive benefits package.
- Excellent work-life balance featuring 30 days of vacation, flexible working hours, and options for remote work.
- Opportunities for career advancement through structured onboarding, on-the-job learning, and both internal and external training programs.
- A commitment to sustainability, health, and social responsibility through a corporate benefits initiative.
- A modern work environment equipped with the latest IT tools, complimentary beverages, and well-furnished offices.
- A culture of teamwork supported by employee events and referral programs.
- Encouragement for initiative and the implementation of innovative ideas.
If you are eager to express your ideas, learn, develop, and progress, Wolters Kluwer offers a vibrant environment. We are dedicated to shaping the future together.
We embrace diversity and welcome individuals from all backgrounds, genders, nationalities, and orientations.
