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Customer Service Representative
vor 2 Monaten
Job Summary:
Hamburg Dresdner Maschinenfabriken GmbH is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our customers.
Key Responsibilities:
- Contact person for spare parts and service requests for our customers
- Technical support (1st level) and realization of status surveys at the customer
- Coordination of spare parts and service availabilities
- Preparation of quotations, shipping documents, and invoices in our ERP system
- Continuous improvement and optimization of our processes and procedures
- Establishment of proactive customer support and increase of service/spare parts turnover
Requirements:
- Technical training or comparable professional experience in after-sales business field
- Expert knowledge concerning technical machinery, electrical engineering, automation (Siemens, Rockwell are an advantage)
- High level of commitment and initiative
- Distinctive service mentality and hands-on mentality
- Willingness to do international business trips even lasting several days
- Good command of written and spoken German and English, other foreign languages are an advantage
- Analytical understanding, communication skills during customer contacts as well as team spirit and independent way of working
Why HDM?
You will have the opportunity to work in a dynamic and innovative company that values technical expertise and customer satisfaction. Our team is passionate about delivering high-quality solutions and services to our customers. If you are a motivated and customer-focused individual with a strong technical background, we encourage you to apply for this exciting opportunity.
