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Customer Service Representative
vor 2 Monaten
Job Summary:
Hamburg Dresdner Maschinenfabriken GmbH is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our customers.
Key Responsibilities:
- Contact person for spare parts and service requests for our customers
- Technical support (1st level) and realization of status surveys at the customer
- Coordination of spare parts and service availabilities
- Preparation of quotations, shipping documents, and invoices in our ERP system
- Continuous improvement and optimization of our processes and procedures
- Establishment of proactive customer support and increase of service/spare parts turnover
Requirements:
- Technical training or comparable professional experience in after-sales business field
- Expert knowledge concerning technical machinery, electrical engineering, automation (Siemens, Rockwell are an advantage)
- High level of commitment and initiative
- Distinctive service mentality and hands-on mentality
- Willingness to do international business trips even lasting several days
- Good command of written and spoken German and English, other foreign languages are an advantage
- Analytical understanding, communication skills during customer contacts as well as team spirit and independent way of working
Why HDM?
You will have the opportunity to work in a dynamic and innovative company that is a leader in the field of mechanical engineering. Our team is passionate about delivering exceptional customer service and support, and we are looking for someone who shares our values and commitment to excellence.
