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Customer Service Representative

vor 2 Monaten


Dresden, Sachsen, Deutschland Hubert Burda Media Vollzeit

About Us

At Hubert Burda Media, we're committed to providing exceptional customer experiences. Our team is dedicated to delivering top-notch service and support to our clients.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you'll be responsible for providing timely and effective support to our customers via phone, email, and live chat.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Provide accurate and timely information to customers regarding products and services
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed performance metrics and quality standards

Requirements

  • 1-2 years of experience in a customer-facing role, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluent German language skills, with basic English language skills

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including health insurance and retirement plan
  • A hybrid remote work model, with 3 days/week working from home and 2 days/week in the office