Customer Service Representative
vor 4 Wochen
Become a part of our dedicated team as a Customer Service Representative at HEROLÉ Service GmbH.
Founded in 2002, HEROLÉ Service GmbH stands as a premier provider of sustainable educational trips, employing over 140 professionals. We blend learning, enjoyment, and relaxation to craft memorable experiences for school groups traveling to over 100 destinations across more than 20 European countries. Our commitment to sustainability is paramount, and as a frontrunner in BNE trips, we strive to maintain CO2 neutrality while supporting vital rainforest initiatives.
What we provide:
- A role with diverse responsibilities and a flat organizational structure
- Flexible working hours to enhance your work-life balance
- Childcare support for preschool-aged children
- Thorough onboarding and professional development opportunities
- A collaborative and supportive team atmosphere
- A modern, ergonomic workspace within a historic setting
- Attractive benefits, including a well-funded company pension plan and employee discounts
- Health promotion through discounted gym memberships
Your key responsibilities:
- Deliver exceptional customer service via phone and written communication
- Respond to inquiries and assist clients with travel bookings
- Maintain accurate records of customer interactions in our database
What we seek from you:
- A passion for engaging with customers, backed by relevant experience
- Outstanding verbal and written communication skills in German
- Ability to communicate professionally and effectively
- Organizational skills, flexibility, and the capacity to work independently
- Proficient computer skills, particularly with Microsoft 365
If you are interested in joining the HEROLÉ Service GmbH team, we encourage you to submit your application through our official channels.
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