Customer Service Representative

vor 1 Woche

Dresden, Sachsen, Deutschland Hamburg Dresdner Maschinenfabriken GmbH Vollzeit

Customer Service Representative Opportunity at Hamburg Dresdner Maschinenfabriken GmbH

Key Responsibilities:

  • Act as the primary point of contact for customers regarding spare parts and service requests
  • Provide technical support and conduct on-site surveys to ensure customer satisfaction
  • Coordinate spare parts and service availability to meet customer needs
  • Prepare and manage quotations, shipping documents, and invoices in our ERP system
  • Continuously improve and optimize business processes and procedures
  • Develop proactive customer support strategies to increase service and spare parts turnover

Requirements:

  • Technical training or professional experience in after-sales business
  • Expert knowledge in technical machinery, electrical engineering, and automation
  • Demonstrate high commitment, initiative, and a service-oriented mindset
  • Ability to travel internationally for several days
  • Fluent in German and English, with additional languages a plus
  • Analytical understanding, strong communication skills, team spirit, and independence

Why Hamburg Dresdner Maschinenfabriken GmbH?

As a leading company in mechanical and plant engineering, we offer a dynamic and growing work environment. Our international team values collaboration, motivation, and professional development. We are committed to providing exceptional customer service and support.

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