Senior Client Relationship Manager

vor 4 Wochen

Munich, Bayern, Deutschland Moxa Vollzeit

Company Overview:

Moxa is a premier provider of industrial networking, computing, and automation solutions, facilitating the Industrial Internet of Things. With three decades of expertise, Moxa has successfully connected over 30 million devices globally, supported by a robust distribution and service network across more than 70 countries. Our innovative, high-quality solutions are utilized in diverse sectors, including factory automation, smart rail, smart grid, intelligent transportation, oil and gas, marine, and mining.

Position Overview:

We are seeking a Key Account Manager focused on the Industrial Automation Market in the DACH region. This role involves the acquisition and expansion of our most significant client accounts within this ecosystem.

Key Responsibilities:

  • Establishing and nurturing a solid, trustworthy relationship with major key clients.
  • Addressing and resolving client issues and concerns promptly.
  • Gaining a comprehensive understanding of key account requirements.
  • Proactively anticipating changes and enhancements needed by key accounts.
  • Facilitating communication between key clients and internal teams.
  • Engaging in strategic planning to enhance client outcomes.
  • Negotiating contracts and defining performance timelines with clients.
  • Preparing and presenting reports on account progress, objectives, and initiatives to stakeholders.
  • Ensuring all client needs and deliverables are met within agreed timelines.
  • Analyzing client data to enhance customer relationship management.
  • Expanding existing relationships and identifying new client opportunities.

Qualifications:

Education: Bachelor's degree in business administration or a relevant technical field; a Master's degree is preferred.

Experience: A minimum of four to five years of experience in sales related to networking and computing solutions within the Industrial Automation sector.

Language Skills: Proficiency in both German and English is essential; knowledge of additional European languages is advantageous.

Required Competencies:

  • Exceptional interpersonal relationship skills.
  • Strong verbal and written communication abilities; must be an effective listener and presenter.
  • Ability to manage multiple client accounts, prioritize tasks, and use time efficiently.
  • Goal-oriented and organized team player.
  • Supportive and encouraging to team members; capable of mentoring and leading.
  • Self-motivated and proactive.
  • In-depth understanding of key clients and their roles within the industry.
  • Motivated to drive new sales, client acquisition, and market expansion.
  • Adept at analyzing data and sales metrics to inform better solutions.
  • Strong negotiation skills with a proven track record of fulfilling client contracts.
  • Demonstrated success in delivering client solutions and achieving sales targets.

What We Value at Moxa:

  • Continuous learning and meaningful feedback are integral to our culture.
  • We embrace global diversity, with a team representing over 20 nationalities.
  • We prioritize a friendly work environment, offering various employee engagement activities.
  • We are committed to giving back to the community through voluntary initiatives.

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