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Senior Client Relationship Manager

vor 2 Monaten


Munich, Bayern, Deutschland Moxa Vollzeit

Company Overview:

Moxa is a prominent provider of industrial networking, computing, and automation solutions that empower the Industrial Internet of Things. With three decades of industry expertise, Moxa has successfully connected over 30 million devices globally and boasts a distribution and service network that serves clients in more than 70 countries. Our innovative, high-quality solutions are utilized across various sectors, including factory automation, smart rail, smart grid, intelligent transportation, oil and gas, marine, and mining.

Position Overview:

We are seeking a seasoned Key Account Manager to enhance our client relationships within the Industrial Automation sector in the DACH region.

Key Responsibilities:

  • Establishing and nurturing a robust and trustworthy relationship with major clients.
  • Addressing and resolving key client concerns and issues.
  • Gaining a comprehensive understanding of key account requirements.
  • Proactively anticipating changes and improvements needed for key accounts.
  • Facilitating communication between key clients and internal teams.
  • Strategically planning to enhance client outcomes.
  • Negotiating contracts and setting performance timelines with clients.
  • Preparing and presenting reports on account status, objectives, and quarterly initiatives for team members and stakeholders.
  • Ensuring all client needs and deliverables are met according to established timelines.
  • Analyzing client data to enhance customer relationship management.
  • Expanding existing relationships and acquiring new clients.

Qualifications:

Education: Bachelor's degree in business administration or a relevant technical field; a Master's degree is preferred.

Experience: Four to five years of prior experience in sales related to networking and computing solutions within the Industrial Automation ecosystem.

Language Skills: Proficiency in German and English; knowledge of additional European languages is advantageous.

Required Competencies:

  • Exceptional interpersonal relationship skills.
  • Strong verbal and written communication abilities; must be an effective listener and presenter.
  • Adept at multitasking and managing multiple client accounts while prioritizing tasks efficiently.
  • Goal-oriented and organized team player.
  • Supportive of team members and capable of mentoring and leading.
  • Self-motivated and proactive.
  • In-depth understanding of key clients and their industry positioning.
  • Driven to expand the company through new sales, clients, and territories.
  • Skilled in data analysis and translating insights into improved solutions.
  • Strong negotiation skills with a proven track record of fulfilling client contracts.
  • Demonstrated success in delivering client solutions and achieving sales targets.

What We Value at Moxa:

  • Commitment to continuous learning and improvement through meaningful feedback.
  • Embracing global diversity with a multicultural workforce.
  • Fostering a people-friendly environment with various employee engagement activities.
  • Encouraging community involvement through voluntary initiatives and paid time-off for participation.