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Senior Client Relationship Manager DACH
vor 2 Monaten
We are Sinch, the leading provider in mobile engagement, empowering remarkable companies to connect with their customers. Our technology is used globally, enabling over 3,000 businesses to communicate in innovative ways. With our extensive reach, we offer unparalleled scale, diversity, and growth opportunities. Here, you will face exciting challenges, expand your skills, and advance your career alongside industry experts. Every notification you hear will remind you of your contribution to this impactful work.
We are currently seeking to enhance our team with a Senior Client Relationship Manager for the DACH region, based in Munich.
Role OverviewAs our new Senior Client Relationship Manager, your mission will be to transform clients into advocates by delivering a strategic and high-quality approach that aligns with their business objectives. This role requires you to cultivate and maintain robust relationships while consistently surpassing client expectations through proactive and customized solutions. Your primary focus will be on account development and growth.
You will report directly to the Regional Director DACH located in Munich.
Key Responsibilities:
- Oversee a portfolio of key accounts, ensuring exceptional levels of customer satisfaction, profitability, and growth.
- Engage in various projects and programs, including messaging, digital advertising, email marketing, contact center solutions, and other CRM initiatives.
- Formulate and execute strategic account plans to promote product expansion and drive cross-selling and upselling initiatives.
- Act as the main point of contact, fostering proactive and lasting relationships with clients.
- Manage renewals, negotiate contracts, and optimize offerings to maximize value.
- Regularly meet with clients, participate in industry events, and monitor market trends to uncover new business opportunities.
- Collaborate closely with Sales Engineers, Project Managers, and Support teams to deliver tailored solutions and ensure a seamless client experience.
- Maintain and update internal CRM systems, providing accurate sales forecasts and managing the sales pipeline.
- Work collaboratively with the team, sharing insights and best practices to support overall business growth.
We are looking for a Client Relationship Manager with experience in the DACH region, who is customer-focused and has a proven ability to establish and nurture relationships with high-level decision-makers.
To succeed in this role, you should possess:
- A Bachelor's degree in business administration, telecommunications, or a related field.
- A minimum of 7 years of experience in key account management or sales, preferably within a relevant industry.
- Outstanding communication, negotiation, and interpersonal skills, with the ability to articulate the technical and commercial value of our offerings.
- Self-motivated, results-oriented, and capable of working independently.
- Experience in Mobile Marketing / Messaging (SMS A2P, Rich SMS, RCS, WhatsApp, etc.) or related fields (email marketing, online advertising, mobile applications, etc.) is advantageous.
- Fluency in German and English is essential.
- Willingness to travel as required.
Our corporate language is English, please submit your application in English.
Are you ready to embark on this journey with us?
About the Recruitment Process
To ensure we place the right individuals in the right roles, we utilize science-based and equitable assessment methods. Our structured interview process focuses on competencies relevant to the role and Sinch. Pre-employment testing is employed to enhance our hiring success by identifying candidates most likely to excel in the position. We recognize that this process involves two parties and encourage you to ask any questions at any stage.
