Senior Client Success Strategist

vor 3 Wochen


Hamburg, Hamburg, Deutschland FREE NOW Vollzeit

YOUR ROLE INCLUDES:

As a Senior Client Success Strategist at FREENOW, you will play a pivotal role in cultivating and maintaining relationships with our key clients, ensuring their needs are met and their expectations surpassed. Your strategic mindset and focus on client satisfaction will be instrumental in driving the success of FREENOW across various markets. Your primary objective is to deliver exceptional support and value through our services.

In this role, you will act as a trusted advisor to our most significant clients, gaining a deep understanding of their requirements and steering them towards success. You will craft strategic solutions that enhance client satisfaction while also identifying opportunities for revenue growth through upselling and cross-selling initiatives. Your analytical skills and attentive listening will foster continuous improvement and innovation within FREENOW, while you advocate for client interests internally, promoting collaboration and shared success.

KEY QUALIFICATIONS:

  • Proven experience in customer success or a related domain, demonstrating your expertise.
  • Exceptional communication abilities, with fluency in English (C1) and German (C1), enriching your client interactions.
  • A strategic thinker with strong negotiation skills, adept at addressing challenges with innovative solutions.
  • Expertise in building and nurturing client relationships, prioritizing satisfaction and retention.
  • Ability to thrive in a dynamic environment, adapting seamlessly to evolving priorities and client demands.

BENEFITS & PERKS:

  • Flexible work arrangements
  • Access to LinkedIn Learning
  • Sabbatical and special leave options
  • Partnership with WeRoad
  • Additional days off for birthdays and holidays
  • Short-term EU work policy
  • Mobility credits
  • Health insurance coverage
  • Employee assistance programs

Plus additional local benefits based on your work location.

DIVERSITY, EQUITY & INCLUSION:

FREENOW is committed to being an equal opportunity employer, welcoming qualified applicants from diverse backgrounds, regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We are dedicated to fostering an environment where you can grow and thrive.



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