Senior Client Success Strategist

vor 3 Wochen


Hamburg, Hamburg, Deutschland FREE NOW Vollzeit

YOUR ROLE WILL ENCOMPASS:

As a Senior Client Success Strategist at FREENOW, you will play a pivotal role in cultivating and maintaining relationships with our most significant clients, ensuring their needs are met and expectations surpassed. Your strategic mindset and client-focused approach will be instrumental in driving success for both our clients and FREENOW across various markets. Your objective? To guarantee that our clients derive exceptional value and support from FREENOW's services.

In this capacity, your responsibilities will include:

Acting as the primary consultant for our major clients, you will assess their requirements and steer them towards achieving their goals. You will craft strategic solutions to enhance client satisfaction and pinpoint opportunities for revenue growth through upselling and cross-selling initiatives. Your analytical abilities and attentive listening will foster continuous improvement and innovation within FREENOW, while you advocate for client interests internally, promoting collaboration and shared success.

KEY QUALIFICATIONS FOR SUCCESS:

Demonstrated experience in customer success or related domains, highlighting your extensive knowledge.Exceptional communication skills, with proficiency in English (C1) and German (C1), enriching your interactions.Adept at strategic thinking and negotiation, you approach challenges with innovative solutions.Skilled in building strong client relationships, prioritizing satisfaction and retention.Thriving in a dynamic customer success environment, you adapt seamlessly to evolving priorities and client demands, always staying proactive.

PERKS AND BENEFITS:

Flexible work arrangementsAccess to LinkedIn LearningSabbatical and special leave optionsPartnership with WeRoadTime off for birthdays and holidaysShort-term EU work policyMobility CreditHealth insurance coverageEmployee assistance program

Additional local benefits may apply based on your work location.

COMMITMENT TO DIVERSITY, EQUITY & INCLUSION:

FREENOW is dedicated to being an equal opportunity employer, welcoming qualified candidates regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We are committed to fostering growth and development for all employees.



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