Lead Customer Success Strategist
vor 4 Wochen
Your Responsibilities
NEW CLIENTS: You will develop a comprehensive understanding of our proprietary software, Remdash. By effectively presenting our solution and engaging in cross-selling and upselling, you will play a key role in expanding our customer base.
ACCOUNT MANAGEMENT: You will manage the onboarding process for new clients and assist in tailoring the setup to meet their specific needs. You will keep clients informed about new features, monitor their success, and help them enhance their performance.
CLIENT ENGAGEMENT: As the primary point of contact for our clients, you will address all inquiries and issues related to Remdash. You will nurture client relationships by responding promptly and reliably, always providing the right solutions.
SOFTWARE DEVELOPMENT: You will assess customer needs and feedback, serving as a liaison to our consulting and tech teams. Your insights will contribute to the continuous improvement of Remazing and Remdash solutions.
PROCESS OPTIMIZATION: You will evaluate current processes and enhance existing workflows within Client Success Management, ensuring improved collaboration with clients and sustained satisfaction.
Your Profile
EDUCATION & EXPERIENCE: You hold a degree in economics, business informatics, or a related field. You also have a minimum of 2 years of experience in customer success or account management within the B2B SaaS sector.
TEAM LEADERSHIP: Ideally, you are interested in progressing into a team lead role, where you can guide and develop our Customer Success Team.
SOLUTION-ORIENTED MINDSET: You approach challenges as opportunities and remain motivated to expand your knowledge, even in a fast-paced, agile environment.
ANALYTICAL THINKING: You possess strong analytical skills and technical understanding. You are data-driven, maintain composure in stressful situations, and consistently prioritize customer-centric solutions.
LANGUAGE SKILLS: You communicate excellently in German and can articulate complex issues clearly. Proficiency in English is required, and knowledge of additional languages is a plus.
About Us
We are a leading international provider of agency services and software solutions for brands on Amazon and other e-commerce marketplaces. As a full-service partner, we support brands in enhancing their Amazon sales through innovative strategies.
Our dynamic team collaborates with prominent brands to develop and implement effective strategies across major e-commerce platforms. Our award-winning software, Remdash, empowers Amazon vendors and sellers to make data-driven decisions and streamline their workflows.
We pride ourselves on fostering a unique company culture characterized by openness, appreciation, and support, ensuring that individual needs are prioritized for continuous personal and professional growth.
Join us and experience the opportunity to thrive in a rapidly growing industry while contributing to our collective success.
Additional Benefits:
- Flexibility through remote work options and opportunities for international work.
- Annual professional development budget.
- Public transport subsidies.
- Regular feedback and career development sessions.
- Opportunities to engage in community service.
- Access to mental health resources.
- Modern office spaces in central locations.
- Engaging company events and celebrations.
At Remazing, we embrace diversity in all its forms and are committed to creating an inclusive workplace that values individuality.
We encourage applicants from all backgrounds to bring their unique talents and perspectives to our innovative culture.
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