Lead Client Success Strategist
vor 4 Wochen
Your Responsibilities
NEW CLIENTS: You will develop a comprehensive understanding of our proprietary software, Remdash. By effectively presenting our solution and engaging in cross-selling and upselling, you will play a key role in expanding our customer base.
ACCOUNT MANAGEMENT: You will manage the onboarding process for new clients and assist in tailoring the setup to meet their specific needs. You will keep clients informed about new features, monitor their success, and help them enhance their performance.
CLIENT ENGAGEMENT: As the primary point of contact for our clients, you will address all inquiries and issues related to Remdash. You will nurture client relationships by responding promptly and reliably, always providing the right solutions.
SOFTWARE DEVELOPMENT: You will assess customer needs and feedback, serving as a liaison to our consulting and tech teams. Your insights will contribute to the continuous improvement of Remazing and Remdash solutions.
PROCESS OPTIMIZATION: You will evaluate current processes and enhance existing workflows within Client Success Management, ensuring improved collaboration with clients and sustained satisfaction.
Your Profile
EDUCATION & EXPERIENCE: You hold a university degree in economics, business informatics, or a related field. You also have a minimum of 2 years of experience in customer success or account management within the B2B SaaS sector.
TEAM LEADERSHIP: Ideally, you are interested in progressing into a team lead role, where you can guide and develop our Customer Success Team.
SOLUTION-ORIENTED MINDSET: You approach challenges as opportunities and remain motivated to expand your knowledge, even in a fast-paced, agile environment.
ANALYTICAL THINKING: You possess strong analytical skills and technical understanding. You are data-driven, maintain composure in stressful situations, and consistently prioritize customer-centric solutions.
LANGUAGE SKILLS: You communicate excellently in German and can articulate complex issues clearly. Proficiency in English is required, and knowledge of additional languages is a plus.
About Us
We are a leading international provider of agency services and software solutions for brands on Amazon and other e-commerce marketplaces. As a full-service partner, we support brands in enhancing their Amazon sales through innovative strategies and our award-winning software, Remdash.
Our unique company culture is characterized by openness, appreciation, and support, focusing on individual needs to foster continuous personal and professional growth. We celebrate achievements together and encourage every team member to contribute to our collective success.
Join us and experience the opportunity to work in a dynamic growth industry while contributing to our mission and advancing your career.
Additional Benefits:
- Flexibility through home office arrangements and working abroad options.
- Annual education budget.
- Public transport ticket in your hub.
- Regular feedback and career development sessions.
- Opportunities to support charitable organizations.
- Access to mental health services.
- Modern office spaces in central locations.
- Engaging company events and celebrations.
At Remazing, we value diversity in all its forms and strive to create an inclusive workplace that celebrates individuality.
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