Service Delivery Specialist

vor 4 Wochen


Ratingen, Nordrhein-Westfalen, Deutschland Enreach Communications GmbH Vollzeit

As a prominent European provider of Unified Communications and Cloud Contact Center solutions, we focus on improving communication and collaboration within organizations. We are currently seeking a

Service Delivery Clerk (all genders)YOUR ROLE
  • Managing order processing, conducting initial diagnostics, and resolving issues in areas such as DSL, number orders/porting, and Cloud PBX systems
  • Classifying and addressing inquiries from business partners and suppliers
  • Coordinating and executing necessary fault management procedures
  • Ensuring comprehensive documentation is maintained
  • Updating and managing knowledge databases
WHAT TO EXPECT
  • An international work environment with over 1,100 colleagues across 24 locations in Europe
  • Flexible working hours along with remote work options
  • Responsibility and self-directed work within agile frameworks utilizing Scrum and Holacracy
  • A casual work atmosphere
  • Company pension plan
  • Bicycle/E-bike leasing options
  • Up to 10 days of unpaid leave annually
  • Corporate benefits
  • Access to the latest technologies and modern office and IT equipment
  • Engaging employee events
  • Ongoing learning and development opportunities (e.g., language courses, Enreach Academy, or GoodHabitz)
YOUR PROFILE
  • Completed commercial training or relevant work experience in a similar capacity
  • Preferably, some background in IT/Telecom Support and/or order processing, VOIP
  • Team-oriented, open-minded, and capable of independent work
  • Possibility of a career transition
  • Excellent proficiency in the German language, both spoken and written
APPLY

We look forward to receiving your complete application documents, including your earliest possible start date and salary expectations.

Contact:
Anna Horn

Apply now



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