Service Delivery Associate

vor 4 Wochen


Ratingen, Nordrhein-Westfalen, Deutschland Enreach Communications GmbH Vollzeit

As a prominent European provider of Unified Communications and Cloud Contact Center solutions, we focus on improving communication and collaboration within organizations. We are looking for a

Service Delivery Clerk (all genders)YOUR ROLE
  • Managing order processing, conducting initial error assessments, and resolving issues in areas such as DSL, number orders/porting, and Cloud PBX systems
  • Classifying and addressing inquiries from business partners and suppliers
  • Coordinating and executing necessary fault management procedures
  • Ensuring thorough documentation of processes
  • Updating and maintaining knowledge databases
WHAT TO EXPECT
  • An international work environment with over 1,100 colleagues across 24 locations in Europe
  • Flexible working hours and options for remote work
  • Responsibility and self-directed work within agile frameworks utilizing Scrum and Holacracy
  • A casual work atmosphere
  • Company pension plan
  • Bicycle/E-bike leasing options
  • Up to 10 days of unpaid leave annually
  • Corporate benefits
  • Access to the latest technologies and modern office and IT equipment
  • Engaging employee events
  • Opportunities for continuous learning and development (e.g., language courses, Enreach Academy, or GoodHabitz)
YOUR PROFILE
  • Completed commercial training or relevant work experience in a similar position
  • Preferably, some background in IT/Telecom Support and/or order processing, VOIP
  • Team-oriented, open-minded, and capable of independent work
  • Potential for a career transition
  • Excellent proficiency in German, both spoken and written
APPLY

We look forward to receiving your complete application documents, including your earliest possible start date and salary expectations.

Contact:
Anna Horn

Apply now



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