Customer Success Team Lead
vor 1 Woche
About the Role
As a key member of our Customer Success Management Team at Interxion, you will play a vital role in ensuring the successful delivery of our operational services to our global and local accounts. Your primary responsibility will be to manage the customer interface on all elements of the operational contract across internal functions, processes, and people.
Key Responsibilities
- Recruit, coach, and grow a high-performing CSM team
- Develop and implement effective Customer Success plans and programs
- Manage contractually agreed services and ensure timely delivery
- Collaborate with internal functions to resolve customer issues and improve overall customer experience
- Develop and maintain strong relationships with key strategic customers
Requirements
- Minimum 2 years' experience in leading a Customer Success Team or Customer Support
- Minimum of 4 years' experience in a data center sector or telecommunication, 5+ years' experience in an international environment and in dealing with international customers
- Fluent in German and English
- Expert know-how in working within defined KPIs and schedules
- Expert in contract and SLA management, Service Improvement and Process Management
- Excellent people management skills
- Excellent organizational management skills (ability to manage competing priorities and quickly pivot as required by the organization)
- Strong customer and service orientation and ability to work independently to create an outstanding customer experience
What We Offer
- Open door culture with short communications paths and flat hierarchies
- Personalized onboarding plan (buddy system), education programs
- Personal development options in a fast-growing environment
- Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
- Many extras like free drinks, fresh fruit, or cool team events
About Us
Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We've 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.
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