Aktuelle Jobs im Zusammenhang mit Customer Success Team Lead - Frankfurt am Main, Hessen - Interxion
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Customer Success Team Lead
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleAs a Customer Success Team Lead at Interxion, you will be responsible for driving the overall success of our customers. This includes ensuring that our customers receive the best possible service, and that their needs are met through effective planning, coordination, and evaluation of our Customer Success plans and programs.Your Key...
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Customer Success Team Lead
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleAs a Customer Success Team Lead at Interxion, you will be responsible for ensuring the successful planning and execution of Customer Success plans and programs. This includes recruiting, coaching, and growing a high-performing CSM team, as well as managing the customer interface on all elements of the operational contract across internal...
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Customer Success Team Lead
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall success of our customers. This involves recruiting, coaching, and growing a high-performing CSM team, as well as planning and distributing responsibilities within the team.Your Key ResponsibilitiesLead a team of Customer Success Managers to...
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Customer Success Team Lead
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall success of our customers. This involves recruiting, coaching, and growing a high-performing CSM team, as well as planning and distributing responsibilities within the team.Your Key ResponsibilitiesLead a team of Customer Success Managers to...
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Customer Success Team Lead
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleAs a Customer Success Team Lead at Interxion, you will be responsible for ensuring the overall administration, coordination, and evaluation of Customer Success plans and programs are realized. You will achieve this by recruiting, coaching, and growing a high-performing CSM team, as well as successful planning and responsibility distribution...
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Customer Success Team Lead
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall success of our customers. This involves recruiting, coaching, and growing a high-performing CSM team, as well as ensuring the successful planning and distribution of responsibilities within the team.Your Key ResponsibilitiesLead a team of...
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Customer Success Team Lead
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall success of our customers. This involves recruiting, coaching, and growing a high-performing CSM team, as well as ensuring the successful planning and distribution of responsibilities within the team.Your Key ResponsibilitiesLead a team of...
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Customer Success Team Lead
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall strategy and execution of our customer success plans and programs. Your primary objective will be to ensure that our customers achieve their desired outcomes through effective planning, coordination, and evaluation of our customer success...
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Customer Success Team Lead
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall strategy and execution of our customer success plans and programs. Your primary objective will be to ensure that our customers achieve their desired outcomes through effective planning, coordination, and evaluation of our customer success...
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Customer Success Team Lead
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall strategy and execution of our customer success plans and programs. Your primary objective will be to ensure that our customers achieve their desired outcomes through effective planning, coordination, and evaluation of our services.Your...
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Customer Success Team Lead
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall strategy and execution of our customer success plans and programs. Your primary objective will be to ensure that our customers achieve their desired outcomes through effective planning, coordination, and evaluation of our services.Your...
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Customer Success Team Lead
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall strategy and execution of our customer success plans and programs. Your primary objective will be to ensure that our customers achieve their desired outcomes through our services, while also growing and developing a high-performing CSM team.Your...
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Customer Success Team Lead
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall strategy and execution of our customer success plans and programs. Your primary objective will be to ensure that our customers achieve their desired outcomes through our services, while also growing and developing a high-performing CSM team.Your...
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Customer Success Manager
vor 2 Wochen
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Customer Success Manager
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Customer Success Manager
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Sales Team Lead
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Customer Success Manager
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Customer Success Professional
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will play a crucial role in ensuring that our red carpet clients receive the highest level of service.Your ResponsibilitiesManage the end-to-end delivery of operational services to meet customer needsBuild...
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Customer Success Professional
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will play a crucial role in ensuring that our red carpet clients receive the highest level of service.Your ResponsibilitiesManage the end-to-end delivery of operational services to meet customer needsBuild...
Customer Success Team Lead
vor 2 Monaten
About the Role
As a key member of our Customer Success Management Team at Interxion, you will play a vital role in ensuring the successful delivery of our operational services to our global and local accounts. Your primary responsibility will be to manage the customer interface on all elements of the operational contract across internal functions, processes, and people.
Key Responsibilities
- Recruit, coach, and grow a high-performing CSM team to achieve operational excellence.
- Develop and implement effective Customer Success plans and programs to meet customer needs and expectations.
- Collaborate with internal stakeholders to ensure seamless delivery of operational services.
- Manage customer relationships and resolve any issues or concerns in a timely and professional manner.
- Monitor and report on key performance indicators (KPIs) to measure the success of our Customer Success initiatives.
Requirements
- Minimum 2 years' experience in leading a Customer Success Team or Customer Support.
- Minimum of 4 years' experience in a data center sector or telecommunication, 5+ years' experience in an international environment and in dealing with international customers.
- Fluent in German and English.
- Expert know-how in working within defined KPIs and schedules.
- Expert in contract and SLA management, Service Improvement and Process Management.
- Excellent people management skills.
- Excellent organizational management skills (ability to manage competing priorities and quickly pivot as required by the organization).
- Strong customer and service orientation and ability to work independently to create an outstanding customer experience.
About Us
Interxion, a Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We've 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.
