Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Frankfurt am Main, Hessen - OVHcloud
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Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...
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Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...
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Customer Success Manager
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Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitCustomer Success Manager at OVHcloudMain ResponsibilitiesBuild and maintain strong relationships with customers.Collaborate with cross-functional teams to ensure customer needs are met.Act as an advocate for customers within OVHcloud.Provide training and resources to help customers get started with OVHcloud's services.Assist customers in adopting or growing...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
vor 3 Wochen
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Customer Success Manager
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Customer Success Manager DACH
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Customer Success Manager DACH
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Customer Success Manager DACH
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Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...
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Customer Success Manager DACH
vor 3 Wochen
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Customer Success Manager DACH
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...
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Customer Success Manager DACH
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...
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Customer Success Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitJob DescriptionAs a Customer Success Manager at OVHcloud, you will play a crucial role in ensuring the adoption and satisfaction of our customers. Your primary objective will be to build strong, trustworthy relationships with your portfolio of customers, acting as a trusted advisor and advocate within OVHcloud.Main ResponsibilitiesDevelop and maintain a deep...
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Customer Success Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitJob DescriptionAs a Customer Success Manager at OVHcloud, you will play a crucial role in ensuring the adoption and satisfaction of our customers. Your primary objective will be to build strong, trustworthy relationships with your portfolio of customers, acting as a trusted advisor and advocate within OVHcloud.Main ResponsibilitiesDevelop and maintain a deep...
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Customer Success Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH Vollzeit**Job Summary**As a critical member of our customer-facing team at Workiva Germany GmbH, you will drive the success of our customers on the Workiva platform. You will serve as the primary point of contact for assigned customers, managing the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within...
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Customer Success Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH Vollzeit**Job Summary**As a critical member of our customer-facing team at Workiva Germany GmbH, you will drive the success of our customers on the Workiva platform. You will serve as the primary point of contact for assigned customers, managing the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within...
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Customer Success Manager DACH
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager plays a pivotal role in driving the growth and success of our clients. As a trusted advisor, you will be responsible for understanding the diverse needs and use cases across our clientele and providing relevant solutions to empower our customers and turn them into promoters for Jedox.Key ResponsibilitiesDevelop and...
Customer Success Manager
vor 2 Monaten
About the Role
As a Customer Success Manager at OVHcloud, you will play a critical role in ensuring the adoption and satisfaction of our customers. Your primary responsibility will be to build and maintain strong, trustworthy relationships with your portfolio of customers.
Main Responsibilities
- Trusted Advisor: Develop and maintain a deep understanding of customer needs and preferences to provide tailored solutions and support.
- Collaboration: Work closely with cross-functional teams to ensure customer needs are incorporated into product development and delivery.
- Customer Advocacy: Act as a champion for the customer within OVHcloud, advocating for their interests and needs.
- Onboarding and Adoption: Assist customers in getting started with our products and services, providing training and resources to ensure a smooth onboarding experience.
- Expansion and Growth: Help customers maximize the value of our services, reducing time-to-value and increasing account income through cross-selling and upselling.
Future Impact
In the first six months, you will:
- Complete onboarding and training to become proficient in pitching OVHcloud's solutions.
- Manage a portfolio of customers, providing daily support and guidance to ensure their success.
- Monitor and analyze performance indicators, particularly customer loyalty metrics.
- Contribute to internal projects and participate in team meetings.
In the first year, you will:
- Develop and implement customer interaction strategies to drive loyalty and growth.
- Become a CSM Referent for at least one Sales cluster, providing expertise and guidance to colleagues.
- Lead international OVHcloud initiatives, driving business growth and expansion.
- Collaborate with product and marketing teams to develop loyalty initiatives and new features.
- Deploy OVHcloud's Success Account Plan (SAP) with customers, ensuring a tailored approach to their needs.
Requirements
- Customer-centric approach with demonstrable experience in customer-facing interactions.
- Experience in the Information Technology field, with knowledge of cloud, network, operating systems, storage, and/or virtualization.
- Strong interpersonal skills, including diplomacy, eloquence, enthusiasm, and commercial flair.
- Proficiency in German (C1 level) and English (B2 level required).
- Dedication to delivering exceptional customer experiences and a positive impact on internal and external contacts.
- Ability to evaluate and control risk, manage conflict situations, and work autonomously.
- Organizational skills, discipline, and a strong team spirit.
- Collaborative mindset, with ease in working with cross-functional teams.
- Curiosity and comfort with financial concepts, communication, and CRM tools.
Preferred Qualifications
- Vertical and sector knowledge.
- ITIL certification.
