Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Frankfurt am Main, Hessen - Swiss Re
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Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...
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Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...
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Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH VollzeitCustomer Success ManagerAs a key member of our customer-facing team, you will drive the success of our customers on the Workiva platform. Your primary responsibility will be to manage the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within customer accounts.Key Responsibilities:Drive customer...
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Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitCustomer Success Manager at OVHcloudMain ResponsibilitiesBuild and maintain strong relationships with customers.Collaborate with cross-functional teams to ensure customer needs are met.Act as an advocate for customers within OVHcloud.Provide training and resources to help customers get started with OVHcloud's services.Assist customers in adopting or growing...
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Customer Success Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for securing adoption and driving customer satisfaction.Your Key ResponsibilitiesBuild and maintain strong, trustworthy relationships with your portfolio of customers.Work closely with other teams within...
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Customer Success Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for securing adoption and driving customer satisfaction.Your Key ResponsibilitiesBuild and maintain strong, trustworthy relationships with your portfolio of customers.Work closely with other teams within...
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Customer Success Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH VollzeitCustomer Success ManagerAs a key member of our customer-facing team, you will play a critical role in driving the success of our customers on the Workiva platform. Your primary responsibility will be to serve as the primary point of contact for assigned customers, managing the entire customer lifecycle and focusing on positive business outcomes.Key...
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Customer Success Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH VollzeitCustomer Success ManagerAs a key member of our customer-facing team, you will play a critical role in driving the success of our customers on the Workiva platform. Your primary responsibility will be to serve as the primary point of contact for assigned customers, managing the entire customer lifecycle and focusing on positive business outcomes.Key...
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Customer Success Manager DACH
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and provide tailored solutions, empowering them to achieve their goals and become promoters of Jedox.Key...
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Customer Success Manager DACH
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and provide tailored solutions, empowering them to achieve their goals and become promoters of Jedox.Key...
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Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland iVE VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to drive the adoption and expansion of our digital asset infrastructure for financial institutions and enterprises. As a key member of our team, you will play a crucial role in delivering our product to customers, building strategic partnerships, and driving annual recurring revenue...
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Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland iVE VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to drive the adoption and expansion of our digital asset infrastructure for financial institutions and enterprises. As a key member of our team, you will play a crucial role in delivering our product to customers, building strategic partnerships, and driving annual recurring revenue...
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Customer Success Manager
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleAs a key member of our Customer Success Management Team, you will be responsible for ensuring the effective administration, coordination, and evaluation of Customer Success plans and programs. This involves recruiting, coaching, and growing a high-performing CSM team, as well as successful planning and responsibility distribution within the...
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Customer Success Manager DACH
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...
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Customer Success Manager DACH
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...
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Customer Success Manager DACH
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...
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Customer Success Manager DACH
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...
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Customer Success Manager DACH
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...
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Customer Success Manager DACH
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager is a critical position at Jedox, responsible for delivering exceptional customer experiences and driving business growth. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions to meet their goals.Key ResponsibilitiesDevelop and maintain strong relationships...
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Customer Success Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitJob DescriptionAs a Customer Success Manager at OVHcloud, you will play a crucial role in ensuring the adoption and satisfaction of our customers. Your primary objective will be to build strong, trustworthy relationships with your portfolio of customers, acting as a trusted advisor and advocate within OVHcloud.Main ResponsibilitiesDevelop and maintain a deep...
Customer Success Manager
vor 2 Monaten
We are seeking a highly motivated and customer-focused professional to join our team as a Customer Success Manager. As a key member of our Customer Success team, you will be responsible for ensuring the successful adoption and utilization of our SaaS platform, Risk Data and Services (RDS), by our clients in the DACH region.
Key Responsibilities- Develop and maintain strong relationships with our clients, understanding their business needs and providing tailored solutions to drive customer satisfaction and retention.
- Work closely with our Sales and Solution teams to identify and pursue new business opportunities, ensuring seamless handovers and ensuring a high level of customer satisfaction.
- Collaborate with our Corporate Solutions Insurance team to ensure long-term customer satisfaction and retention.
- Monitor and report on key performance indicators (KPIs) that measure customer success, including adoption, satisfaction, retention, and expansion.
- Develop and implement scalable processes and workflows to drive customer onboarding, adoption, and retention.
- Build and maintain strong relationships with key clients, representing their interests within the organization and driving value creation.
- Stay up-to-date with industry trends, new technologies, and competitor offerings to continuously improve our customer success initiatives and maintain a competitive edge.
We are a global team with colleagues in Zürich, Manchester, and Singapur, offering a dynamic and inclusive work environment. We are seeking motivated and flexible professionals who are eager to take on new challenges and contribute to our success.
Our world has changed. Risks are increasing, and companies need to better understand and manage them. But they lack the necessary risk infrastructure and analytical tools. Our platform, Risk Data and Services (RDS), gives companies the ability to take control of their risks. It provides access to modern data infrastructure and risk models from Swiss Re and third-party providers. With these insights, companies can make informed decisions: Should we open a production facility in a location less prone to flooding?
RDS has shown significant success with large and mid-sized companies worldwide. We are now entering the next phase, and the key to success lies in close collaboration with multidisciplinary teams, a pragmatic approach, and a 'can-do' attitude.
About YouWe are looking for a professional who is passionate about technology and innovation, with a natural customer-centric approach. Your qualifications include:
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- Proven experience in a role with customer contact and enthusiasm for post-sales account management for SaaS/Cloud/Platform-based solutions.
- A very reactive and customer-focused attitude, strong communication skills, and the ability to work in a team, build relationships with customers, and engage stakeholders at all levels.
- Documented high customer satisfaction and above-average customer retention.
- Proven experience in dealing with stakeholders - also in potentially complex situations.
- Fluent English and German language skills. French language skills are a plus, and any other European language is welcome.
Desirable additional qualifications:
- Experience in a start-up environment is a significant plus.
- Experience working with CRM systems and customer success platforms is a plus.
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