Customer Success Manager

Vor 5 Tagen

Frankfurt am Main, Hessen, Deutschland become.1 GmbH Vollzeit
About become.1 GmbH

We are a leading provider of employee benefits solutions, dedicated to making benefits management simple and efficient for employers while offering maximum flexibility for employees.

Our mission is to become the first centralized and tax-optimized benefits solution for the entire European market.

We have established a strong presence in the German market with a top-notch team and are now expanding our reach beyond borders.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our success team, you will be responsible for onboarding new customers, managing existing relationships, and ensuring long-term customer satisfaction.

Key Responsibilities
  • Onboard new customers and manage existing relationships to ensure long-term customer satisfaction
  • Work closely with our team to analyze customer needs and develop tailored solutions
  • Implement and optimize customer success processes to drive business growth
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Develop and maintain strong relationships with customers to drive retention and growth
Requirements
  • Proven experience in customer success or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Fluency in German and English
What We Offer
  • A dynamic and entrepreneurial work environment
  • Flexible working hours and remote work options
  • A comprehensive benefits package, including digital benefits, mobility budgets, and more

We are looking for a talented and motivated individual to join our team and help us drive business growth and customer success. If you are passionate about delivering exceptional customer experiences and have a strong background in customer success, we encourage you to apply.

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