Aktuelle Jobs im Zusammenhang mit Customer Success Advocate - Frankfurt am Main, Hessen - Splunk Inc
-
Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH VollzeitCustomer Success ManagerAs a key member of our customer-facing team, you will drive the success of our customers on the Workiva platform. Your primary responsibility will be to manage the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within customer accounts.Key Responsibilities:Drive customer...
-
Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitCustomer Success Manager at OVHcloudMain ResponsibilitiesBuild and maintain strong relationships with customers.Collaborate with cross-functional teams to ensure customer needs are met.Act as an advocate for customers within OVHcloud.Provide training and resources to help customers get started with OVHcloud's services.Assist customers in adopting or growing...
-
Customer Success Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH VollzeitCustomer Success ManagerAs a key member of our customer-facing team, you will play a critical role in driving the success of our customers on the Workiva platform. Your primary responsibility will be to serve as the primary point of contact for assigned customers, managing the entire customer lifecycle and focusing on positive business outcomes.Key...
-
Customer Success Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH VollzeitCustomer Success ManagerAs a key member of our customer-facing team, you will play a critical role in driving the success of our customers on the Workiva platform. Your primary responsibility will be to serve as the primary point of contact for assigned customers, managing the entire customer lifecycle and focusing on positive business outcomes.Key...
-
DACH Customer Success Manager
Vor 7 Tagen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to various areas of our organization. As a trusted advisor, you will work closely with clients and C-Level executives to understand their diverse needs and offer relevant solutions. Your goal will be to empower our customers and...
-
Customer Success Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH Vollzeit**Job Summary**As a critical member of our customer-facing team at Workiva Germany GmbH, you will drive the success of our customers on the Workiva platform. You will serve as the primary point of contact for assigned customers, managing the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within...
-
Customer Success Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH Vollzeit**Job Summary**As a critical member of our customer-facing team at Workiva Germany GmbH, you will drive the success of our customers on the Workiva platform. You will serve as the primary point of contact for assigned customers, managing the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within...
-
Customer Success Manager DACH
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitYour ResponsibilitiesThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to all areas of our organization. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering relevant solutions. Your goal is to empower our customers...
-
Customer Success Manager DACH
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitYour ResponsibilitiesThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to all areas of our organization. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering relevant solutions. Your goal is to empower our customers...
-
Customer Success Manager DACH
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitYour ResponsibilitiesThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to all areas of our organization. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering relevant solutions. Your goal is to empower our customers...
-
Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...
-
Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring the adoption and satisfaction of our customers, building customer loyalty, and driving revenue growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to...
-
Customer Success Team Lead
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleAs a Customer Success Team Lead at Interxion, you will be responsible for driving the overall success of our customers. This includes ensuring that our customers receive the best possible service, and that their needs are met through effective planning, coordination, and evaluation of our Customer Success plans and programs.Your Key...
-
Customer Success Professional
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will play a crucial role in ensuring that our red carpet clients receive the highest level of service.Your ResponsibilitiesManage the end-to-end delivery of operational services to meet customer needsBuild...
-
Customer Success Professional
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will play a crucial role in ensuring that our red carpet clients receive the highest level of service.Your ResponsibilitiesManage the end-to-end delivery of operational services to meet customer needsBuild...
-
Customer Success Assistant
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Drooms VollzeitYour Key ResponsibilitiesWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Success Assistant. In this role, you will be responsible for creating, checking, and dispatching document archives on USB sticks according to incoming customer orders.Key Skills and QualificationsExcellent communication skills, both...
-
Customer Success Expert
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the customer interface on all elements of the...
-
Customer Success Expert
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the customer interface on all elements of the...
-
Customer Success Expert
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a Customer Success Specialist, you will be part of our Customer Success Team in Frankfurt, supporting the Customer Success Manager to ensure the delivery of contractually agreed services to our clients. Your goal will be to increase customer understanding and develop continuous improvement programs to enhance the customer's operational...
-
Customer Success Expert
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the end-to-end delivery of operational...
Customer Success Advocate
vor 2 Monaten
We are seeking a highly skilled Technical Account Manager to join our team at Splunk Inc. As a Technical Account Manager, you will play a critical role in driving customer success and adoption of our unified security and observability platform.
Key Responsibilities- Provide high-quality guidance and mentorship to customers on Enterprise-level architecture, configuration, optimization, and data governance in sophisticated Splunk Enterprise & Splunk Cloud environments.
- Strategically execute adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers.
- Design and prioritize solutions aimed at addressing issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
- Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance.
- Assist customers with capacity and upgrade planning, key event and major project readiness.
- Serve as a dedicated point of contact for customer needs including adoption, enablement, optimization, customer success, and technical resolutions.
- Monitor, lead, and report interactions with our technical support teams, resolution management of high-priority support cases, and a strong focus on future incident prevention.
- Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services, and other engaged collaborators.
- Contribute towards the team's phenomenal success, through:
- Scaling through improvements.
- Process build and improvement.
- Collateral build and improvement.
- Tool development and implementation.
- All-in on Adoption.
- Drive high CSAT score.
- Identify and collect customer success stories.
- Drive product upsell and expansion.
- Team growth.
- Mentor/mentee program.
- Formal and Ad Hoc internal training sessions.
Soft Skills:
- Ability to act as the trusted advisor and product specialist for assigned customers.
- Able to lead strategic accounts that demand a high level of resolution.
- Willingness to stop, collaborate, and listen to technical and non-technical consumers from IT administrators to executive-level partners.
- Superior written and oral communication skills a must.
- Listen objectively to others' opinions and ideas using active listening skills.
- Strong customer-facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction.
- Highly developed, operational skills for troubleshooting, problem-solving, and resolution.
- Strong time management skills with the ability to balance contending priorities with customer demands.
- Fluent in German & English.
Technical Requirements:
- Demonstrated ability in technical consulting or big-data analytics.
- Demonstrable understanding of common enterprise applications.
- In-depth understanding or recent experience with scripting languages (bash), application development (java, python,.NET), databases, and analytical tools.
- Relevant software industry proven experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
Splunk Platform experience:
- 5+ years' experience administering and using Splunk.
- 3+ years' Splunk implementation and build experience.
- 2+ years' Splunk Cloud experience.
- Cloud Fundamentals Consultant Accreditation (preferred).
- Proven experience with Cloud Migration projects.
- 3+ years Splunk architecture experience.
- Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments.
- Thorough understanding of Splunk Deployment Methodology & Implementation.
- Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics.
- Strong SPL skills and experience a must.
- Familiarity with all Splunk-related products (preferred).
