Werkstudent Customer Experience Specialist

vor 2 Monaten

Berlin, Deutschland emarsys eMarketing Systems Vollzeit

Customer facing, platform execution focused expert specialising in data-driven insight, lifecycle and AI marketing automation and best practice in journey based communications. Runs collaborative automation concepting with alongside CX Consultant and designs journeys across multiple digital touchpoints. You will develop a deep understanding of complex consumer journeys that align to the Emarsys technology; database segmentation; persona marketing; consumer lifecycle analysis; contact strategy & predictive data modelling.

**YOUR AREA OF RESPONSIBILITIES**
- Assist in managing client engagements and services packages while also being able to provide consultancy on the CX journey and the design of automation concept, build, performance review and next steps. Learn to own and deliver our services packages which incorporate an element of CX program design and build in line with current capabilities
- Become a platform expert and work inside of a strategic roadmap, help customers to deliver lifecycle marketing automations and manage omnichannel campaigns
- Support with account deliverables and client relationship management - design of customer journeys, campaign/ program operations, overall performance reviews, account management, ensuring delivery alignment with contract terms
- From a platform perspective, you will be tasked with helping to drive adoption of our Smart Insights module, predict, loyalty solution and AI capabilities across our customer base. This will be achieved via the concepting and design of automations and subsequent reporting on performance
- Operationally, the Student Customer Experience Specialist will also work across pre-sales and service - in close collaboration with the Customer Experience Consultants for retained customer work
- You will be assisting with concepting and design (consulting) in the above areas of expertise and with the execution and delivery where relevant

**YOUR PROFILE**
- Working towards a Bachelor’s or Master’s degree
- Strong interest in digital marketing, ideally with first internship experience in that area
- Strong written, verbal, and interpersonal skills to communicate complicated information clearly and simply in German and English
- Ability to learn new concepts quickly and confidently
- A passion for analysis, problem solving and troubleshooting
- Ability to manage time and work remotely
- A helpful and approachable persona

**WHAT WE OFFER**

In this role you can expect to learn:

- How to work in a professional working environment in a global company
- Working on a daily basis with a diverse team
- Working with industry experts in a key specialized area of digital communications and marketing
- Problem solving, time management, prioritization and other “soft skills” essential to successful team-based professional careers

Emarsys is a globally matrixed organization. You will work in our Berlin office and report directly to Strategic Services Director EMEA, with a dotted line to our Regional Vice President of Services and Solutions EMEA. We offer remote working flexibility however in the spirit of our team-focused culture, we would encourage you to attend the office on occasion where possible to connect with your direct team members. Our work environment is dynamic, spacious and modern, and we encourage creativity and initiative in all areas of the business.

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