Customer Service
vor 2 Monaten
**About Phibro Animal Health Corporation**
**Phibro Animal Health Corporation** **is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.
The Customer Service & Logistics Specialist is an integral part of our Sales & Marketing team based out of our Belgium - Wavre site.
**Customer Service & Logistics Specialist**:
- Phibro is hiring Customer Service & Logistics Specialist, for our office at Wavre, Belgium.- Reporting to Senior Director, EU Operations.Please send resume in English.
- With Phibro’s recent purchase of Zoetis’ MFA product line, and in addition to several new Phibro Medicated Feed Additive (MFA), Nutritional Feed Additive (NFA) and Veterinary Medicinal poultry product launches planned for coming year - Phibro is in the process of greatly expanding its team in Europe.As part of this, we have an exciting new position for a Customer Service & Logistics Specialist based at our European Operations Centre in Wavre, Belgium. In this role, you will work closely with internal office and commercial teams, across multiple countries and cross functionally to ensure compliant & efficient on time service delivery in Supply Chain, Purchasing, Warehousing, Quality, Logistics, Freight and Customer Services. The goal will be to meet the business units’ priorities, while complying with product regulations and improving operational effectiveness and efficiency.
RESPONSIBILITIES
- Order management- Receive, verify and process customer orders via various channels.
- Ensure that all orders are correctly recorded in the company's order management system.
- Coordinate with internal departments (planning, logistics, quality) to ensure product availability and order compliance.
- Logistics coordinator- Plan and monitor the dispatch of orders in collaboration with the logistics department.
- Inform customers of order status and any changes to delivery times.
- Manage returns, exchanges and refunds in compliance with company policies.
- Customer service- Act as the main point of contact for customers regarding their orders.
- Respond promptly to customer inquiries and resolve order-related issues.
- Maintain clear and professional communication with customers throughout the ordering process.
- Order administration- Maintain up-to-date order files, including purchase orders, invoices, and shipping documents.
- Produce regular reports on order status, processing times, and overall performance.
- Participate in forecast meetings
- EDUCATIONMinimum bachelor's degree in business, ideally in logistics/supply chain field.
- EXPERIENCE- Minimum 5 years’ experience of logistics in B2B (Business to Business) product sales.
- Logistics experience ideally in the Animal Health/Nutrition or Pharmaceutical sector.
- Experience with logistics/planning systems e.g. JD Edwards.
**Phibro is an Equal Opportunity Employer**
All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.
**Business Unit: Animal Health & Mineral Nutrition**
**Division: Animal Health & Nutrition**
**Department: Sales & Marketing**
**Location: Belgium - Wavre**
**Work Schedule: Monday - Friday (38 Hours)
-
Customer Service Ambassador
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...
-
Customer Service
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is an European conglomerate and active in urban mobility. A small but growing business unit deals with the provisioning of rental bicycles. The concept is well known: Customers receive a code via mobile phone to open the lock and also when they lock the bike again. Billing for the use takes place to the minute, reported on the telephone bill....
-
Customer Service Dutch Streaming Platform
vor 3 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
-
Customer Service Fragrance and Body Care
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Abramo Customer Care VollzeitYour New RoleWe are seeking a highly skilled Customer Service Representative to join our team at Abramo Customer Care. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Italian.Your Key ResponsibilitiesManage all types of inquiries generated via back office activities such as chat,...
-
French Customer Service English Language Materials
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides world class content in the most relevant, engaging and flexible formats to support students, teachers and institutions through a lifetime of learning. Our client develops and distributes textbooks, e-books and interactive e-learning resources. Our client, a leading publisher in English language materials and digital solutions, is seeking...
-
Customer Service Dutch Streaming Platform mfd
vor 3 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence often with a waiting period of up to a week for the next episode our client offers all episodes simultaneously on the network. Users can decide for themselves what they want when where and how often they want to see them just a few clicks are enough to start a series or a film online....
-
Norwegian Insurance Customer Service
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...
-
Finnish or Danish Insurance Customer Service
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...
-
Customer Service Mobility App
vor 5 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for a brand new mobility app. There, people can rent cars, motor cycles and even bicycles or Segway-type devices. Europe-wide nearly half a million people are registered and make use of more than 100,000 transport vehicles. The company is constantly expanding and is looking for talented personalities to welcome new and...
-
Norwegian Insurance Customer Service
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. THIS JOB CAN BE PERFORMED FROM...
-
Norwegian Customer Service Specialist Banking
vor 5 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFor our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...
-
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence often with a waiting period of up to a week for the next episode our client offers all episodes simultaneously on the network. Users can decide for themselves what they want when where and how often they want to see them just a few clicks are enough to start a series or a film online....
-
Customer Service Rep Coffee Industry
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is one of the players in the market for coffee machines, coffee pads and is famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet....
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAt Workstation Customer Care, we are seeking a skilled Customer Service Representative to join our team in caring for our frequent flyers.Key Responsibilities:• Respond to inbound telephone calls from members and efficiently handle reservation requests, complaints, and inquiries regarding all club program benefits.• Data entry, summarizing, and...
-
Customer Service Dutch Streaming Platform
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
-
Customer Service High End Kitchen Utensils
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur customer sells branded everyday products (such as juicers, coffee machines or contact grills) as well as the matching accessories: e.g. Glasses, carafes or flavors. The latest trends can be found here first. Our customer is characterized by an excellent delivery service. To support the extensive and demanding customer base, we are looking for you (M/F/d)...
-
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from our subscription-paying customers.The following topics will be covered:Activation of trial subscriptionsAwarding bonuses for new...
-
Customer Service Rep Fitness Company
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is committed to their mission of helping people to become the best version of themselves. They have installed the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals (M/F/d) to help grow the business. Our customer realises an increasing number of international...
-
Customer Service Representative
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is a global research, educational and professional publisher. It is home to an array of respected and trusted brands and imprints, with more than 100 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, their imprints, books, journals and resources...