Senior Specialist

vor 2 Monaten

Berlin, Deutschland Zalando Vollzeit

Location

Berlin

Contract

Full time

Job Category

Customer Care

**THE ROLE AND THE TEAM**:
As a Senior Specialist (M/F) in the Customer Experience Team for Customer Experience International, you will be the link between the various Convenience teams and the Customer Care teams of all markets of Zalando SE.

You will provide 3rd level support and training focussing on finding the most customer-friendly solutions that also fit the Zalando Payment processes, support in projects optimising our processes and driving efficiencies, and facilitate the operational processes

**WHERE YOUR EXPERTISE IS NEEDED**
- Serve as a primary contact point for Customer Care and support and train Customer Care on any payment-related issues
- Supervise payment transactions and clarify problematic or missing payment transactions
- Be responsible for balancing and reviewing general ledgers and customer accounts
- Be responsible for communication with external payment service providers, reviewing associated company customer portals and assist with international banking communication

**WHAT WE’RE LOOKING FOR**
- A completed higher education, preferably in finance or business management and have several years of professional experience in a relevant field
- Fluent in English and good working knowledge of German. Each additional language is an advantage
- Hands-on experience with accounting software (SAP FI-CA), Salesforce and Google Suite
- Strong people skills, attention to detail, problem-solver, highly organised and able to prioritise your work

**PERKS AT WORK**
- Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Extensive onboarding, mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)

**_
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need._**

**ABOUT ZALANDO**

Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Zalando Payments builds the technologies for all financial transactions in the Zalando fashion store and our other consumer facing apps. We work to deliver a flawless user experience in the checkout, as well as processing of payments and reconciliation in the backend. Through smart risk steering we boost conversion and deliver a competitive advantage to our customers, taking in the entire financial process.

**Recruiter**
Rafael Galiani

In einigen Fällen arbeiten wir auch mit einer Auswahl von Headhunter*innen und Agenturen zusammen, um bestimmte Positionen zu besetzen. Bitte beachte, dass weder Zalando noch unsere Rekrutierungspartner*innen irgendeine Art von Bezahlung verlangen, um sich für eine Stelle zu bewerben oder an einem Vorstellungsgespräch teilzunehmen.

Wenn du Fragen zu unserem Rekrutierungsprozess hast, wirf bitte einen Blick auf unsere FAQ-Seite.

Bewerben

  • Senior Real Estate Acquisition Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland a&o Hotel and Hostels Vollzeit

    Unlock a World of Opportunities as a Senior Real Estate Acquisition Specialist at a&o Hotel and HostelsWe are seeking an experienced Senior Real Estate Acquisition Specialist to join our dynamic team in Europe. If you have a passion for the hospitality industry and a keen eye for real estate, this is your chance to take your career to the next level.

  • Senior Cloud Specialist Aws/azure

    vor 5 Monaten

    Berlin, Deutschland Orbis Internal Positions Vollzeit

    **Location: Herne/Berlin, Germany (Hybrid)**: **Salary: Competitive**: **Permanent**: **Senior Cloud Specialist AWS/Azure (M/F/d) - Herne - Competitive Salary + Flexible Working Model + Opportunity to work on Modern Technology Solutions which are Breaking New Ground!!** This German company are leading specialist in their space and is currently seeking an...

  • Senior Software Development Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Cardino Vollzeit

    Cardino Job OverviewWe are seeking a talented Senior Software Development Specialist to join our team in Berlin, Germany. This is an excellent opportunity for experienced software engineers who want to make a meaningful impact in the e-mobility industry.

  • Talent Acquisition Specialist

    vor 2 Monaten

    Berlin, Deutschland HR Group Vollzeit

    Die HR Group ist eine der am schnellsten wachsenden Hotelbetreibergesellschaften im deutschsprachigen Raum. Zu unserem Portfolio gehören derzeit über 180 Hotels in der Nähe von Messen und Flughäfen, sowie zentral gelegene Stadthotels und Hotels & Resorts in beliebten Ferienregionen. Unser Hauptgeschäftsfeld besteht im Erwerb und Betrieb von...

  • (Senior) Lohnbuchhalter:in

    vor 6 Monaten

    Berlin, Deutschland HeavenHR Vollzeit

    **(Senior) Lohnbuchhalter:in / Payroll Specialist w/m/x - Festanstellung | Vollzeit | ab sofort | Remote (deutschlandweit)** Wir bei HeavenHR haben es uns zum Ziel gesetzt mit unserer All-in-one HR Tech (SaaS) Lösung alle Bereiche des Personalmanagements zu revolutionieren und digital zu transformieren. Von der Urlaubsverwaltung bis hin zur...

  • Senior Operations Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    We are seeking a Senior Operations Specialist to join our Logistics Product Operations team. The ideal candidate will have a strong background in data analysis and interpretation, with a proven track record of enhancing business operations and optimizing performance through data-driven insights.The Senior Operations Specialist will be responsible for owning...

  • Senior Payroll Specialist

    vor 6 Monaten

    Berlin, Deutschland Hays Vollzeit

    **Senior Payroll Specialist** (m/w/d) **Freiberuflich für ein Projekt** **Berlin** **Startdatum: sofort** Referenznummer: 746809/1 **Bewerbung starten** **Ihre Aufgaben**: - Operative Durchführung der Payroll für Deutschland und Österreich - Überprüfung der Zeitwirtschaft - Kommunikation mit Schnittstellen - Vorbereitung von Statistiken und...

  • Senior Business Operations Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland demicon Vollzeit

    BeschreibungWir suchen einen Senior Business Operations Specialist, der sich in die Geschäftsentwicklung und -gestaltung von DEMICON einbringen möchte.Als Executive Operations Coordinator bist du für die Unterstützung der Geschäftsführung in der Ausführung ihrer Aufgaben verantwortlich.Deine Aufgaben umfassen die Erarbeitung von Konzepten,...

  • Senior Workplace Health and Safety Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Amazon Deutschland Transport GmbH - B78 Vollzeit

    About the RoleWe are seeking a Senior Workplace Health and Safety Specialist to join our team at Amazon Deutschland Transport GmbH - B78.

  • Senior SEO Specialist

    vor 2 Monaten

    Berlin, Deutschland AirAdvisor Vollzeit

    **AirAdvisor**, an international LegalTech company operating in the EU and the USA, focused on protecting the rights of air passengers in case of flight issues, is seeking a **Senior SEO Specialist** with 4-5 years of experience and proficiency in English at a C1 level who is eager to develop and learn new things. **Responsibilities**: - Performing...

  • Senior Information Security Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland AVIV Group Vollzeit

    Job DescriptionRoleThe AVIV Group is seeking a skilled Senior Information Security Specialist to join our team. As a Senior Information Security Specialist, you will be responsible for integrating security considerations into the design and execution of business projects. This includes collaborating closely with product managers and IT leaders to evaluate...

  • Senior Optical Interconnect Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Corning Vollzeit

    Job Description for Senior Optical Interconnect SpecialistAt Corning, we are seeking a skilled Senior Optical Interconnect Specialist to join our team in the development of cutting-edge optical interconnects. This role involves participating in worldwide projects with significant impact on the industry. You will be responsible for prototype development,...

  • Senior Business Intelligence Specialist

    vor 1 Monat

    Berlin, Berlin, Deutschland M2. technology & project consulting GmbH Vollzeit

    Als Senior Business Intelligence Specialist bei M2. technology & project consulting GmbH bist du Teil eines jungen und dynamischen Teams aus über 10 verschiedenen Nationen. Du bist verantwortlich für die Entwicklung von Datenanalyse-Szenarien in unterschiedlichen Projekten für Kunden verschiedener Branchen.Deine Aufgaben umfassen den Entwurf und die...

  • Senior Specialist Customs

    vor 2 Monaten

    Berlin, Deutschland Zalando Vollzeit

    Location Berlin Contract Full time Job Category **DIE ROLLE UND DAS TEAM**: Als Senior Specialist Customs (all genders) bist du verantwortlich für die Qualität der operativen Prozesse im Importbereich. Du übernimmst das Monitoring für die Zollabwicklung, stellst die ordnungsgemäße Anmeldung unserer Importe sicher und gestaltest eine...

  • Senior HR Specialist

    Vor 5 Tagen

    Berlin, Deutschland Kollektiv Spieltrieb e.V. Vollzeit

    **Senior HR Specialist (Freelance, m/w/d)** Für unser innovatives **Raumsonde Projekt **(raumsonde.org) suchen wir ab sofort eine erfahrene freiberufliche Unterstützung durch einen **Senior HR Specialist (m/w/d) **mit exzellenter Expertise im **Recruitment hochqualifizierter IT-Fach - und Führungskräfte**. **Rahmenbedingungen**: -...

  • Senior Benefit Specialist

    vor 2 Monaten

    Berlin, Deutschland Delivery Hero Vollzeit

    **Company Description** As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our...

  • Senior HR-generalist

    vor 3 Wochen

    Berlin, Deutschland Adtran Vollzeit

    Welcome! Our Growth is Creating Great Opportunities! Thanks for your interest in working on our team! Wir suchen einen hochmotivierten Senior HR-Generalist - Employment Law Specialist (M/W/D) zur Verstärkung unseres Human Resources Teams in Berlin, München oder Meiningen. Wenn Du Teil unseres wachsenden Unternehmens sein möchtest, Begeisterung für...

  • Senior Digital Marketing Specialist

    vor 1 Tag

    Berlin, Berlin, Deutschland DESKSPACE OÜ Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Senior Digital Marketing Specialist to join our team at DESKSPACE OÜ. As a key member of our marketing department, you will be responsible for developing and executing comprehensive digital marketing strategies that drive organic traffic, improve search engine rankings, and boost conversions on our...

  • Legal Engineers

    vor 2 Monaten

    Berlin, Deutschland CMS Hasche Sigle Partnerschaft von Rechtsanwälten und Steuerberatern mbB Vollzeit

    Wir suchen zur Verstärkung unseres Legal Tech Teams in Berlin ab sofort Legal Engineers / (Senior) Legal Tech Specialists (m/w/d) in Vollzeit (100%) oder Teilzeit (50-80%). APCT1_DE

  • (Senior) Payroll Specialist/ Lohn-und

    vor 6 Monaten

    Berlin, Deutschland selected heads GmbH Vollzeit

    Als Berliner Personalberatungsboutique suchen wir im Auftrag unseres Mandanten, ein Unternehmen aus der Tech/Energiebranche in Berlin, nach der passenden Persönlichkeit für die Position des (Senior) Payroll Specialist (gn). Aufgaben - Kontrolle und eigenverantwortliche Durchführung der Lohn-und Gehaltsabrechnung für ca. 150 Mitarbeiter - erster...