Customer Experience Specialist
vor 7 Monaten
**About**:
**The company**
Our client is an international eSIM shop for more than 130 destinations. It’s simple to set up and provides 4G connection around the world. You’ll connect to the internet just by scanning a QR code, and you’ll never have to pay roaming fees again.
**Job Description**:
**The role**
Responsibilities: A customer experience specialist typically has a wide range of responsibilities, which can include:
- Serve as the primary point of contact for customers, providing them with world-class service and support.
- Handle customer inquiries and complaints in a professional and courteous manner, escalating issues as necessary.
- Maintain up-to-date knowledge of company products and services, as well as industry trends.
- Use active listening skills to understand customer needs and provide solutions that address those needs.
- Proactively identify opportunities to improve the customer experience and make recommendations to management.
- Help our users with the decision, purchase, installation, usage, troubleshooting, maintenance, or disposal stages of our products.
- Participate in team meetings and contribute to continuous improvement initiatives.
**Preferred Experience**:
**What you’ll Need to Succeed**:
- Portuguese, Italian and English language C1 (we have a special interest in multilingual talents, mainly in French, Italian, Spanish).
- At least 1 years' experience as a customer experience specialist, or a similar customer support role.
- Excellent listening skills, critical-thinker with attention to detail.
- Ability to work in both a team environment and independently.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
**Additional Information**:
- Contract Type**:Freelance**:
- Location**:Berlin**:
- **Possible full remote
-
Customer Experience Specialist
vor 1 Monat
Berlin, Berlin, Deutschland Geekboards VollzeitJob OverviewWe are seeking a highly motivated Customer Experience Specialist to join our dynamic team at Geekboards. This role is perfect for someone who loves people, gadgets, and providing top-notch customer service.As a Customer Experience Specialist, you will be the primary point of contact for customers, handling their inquiries, concerns, and orders in...
-
French Customer Service Specialist Banking
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitAre you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the French Banking Revolution and help them give amazing service to their French customers? Then read on! For our client we are looking for Customer Service Specialists (M/F/d) who display outstanding...
-
Customer Experience Specialist
Vor 7 Tagen
Berlin, Berlin, Deutschland Max Mara Fashion Group VollzeitThe Customer Experience Specialist - Luxury Retail role at Max Mara Fashion Group is a dynamic opportunity for an experienced sales professional to join our team and contribute to delivering exceptional customer experiences in-store. We are seeking a highly skilled and motivated individual with extensive experience in retail sales, fluent in English and...
-
Norwegian Customer Service Specialist Banking
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFor our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...
-
Customer Experience Specialist
vor 2 Wochen
Berlin, Deutschland the GO AG Vollzeit**Customer Service Associate (m/w/d)** **Festanstellung, Vollzeit/Teilzeit** Wir suchen einen Customer Service Associate für unser schnell wachsendes Team! Deine Chance, als einer der ersten Teammitglieder unser neues Kundensupport-Team aufzubauen und aktiv mitzugestalten. Als E-Bike-Unternehmen haben wir es mit sehr "energiegeladenen'' Kunden zu tun und...
-
Senior Specialist
vor 4 Monaten
Berlin, Deutschland Zalando VollzeitLocation Berlin Contract Full time Job Category Customer Care **THE ROLE AND THE TEAM**: As a Senior Specialist (M/F) in the Customer Experience Team for Customer Experience International, you will be the link between the various Convenience teams and the Customer Care teams of all markets of Zalando SE. You will provide 3rd level support and training...
-
Customer Support Specialist
vor 7 Monaten
Berlin, Deutschland Customer Alliance VollzeitAbout Us At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas,...
-
Customer Care Specialist Bicycles
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a designer and manufacturer of bicycles and related products. They believe the bicycle can be a simple solution to many of the world’s most complex problems, and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. **About the role**: Customer Care...
-
Customer Support Specialist
vor 1 Tag
Berlin, Deutschland staq VollzeitCustomer Support Specialist - German Speaking | BerlinWe are partnering with a rapidly growing B2B trading institute that provides financial institutions with deep liquidity across a range of digital assets. They are looking to hire 5 Customer Support Specialists for their newly forming Customer Support team in Berlin.As a Customer Support Specialist, you...
-
Customer Support Specialist
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhen customers call their banks they are actually calling our customer. There they help people by answering questions, processing transactions, and resolving their issues! They provide awesome customer service on behalf of the big companies you deal with every day. Their team comes from an array of backgrounds and experiences; they share their passion for...
-
Customer Support Specialist
vor 7 Monaten
Berlin, Deutschland AMBOSS VollzeitHello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students...
-
Werkstudent Customer Experience Specialist
vor 3 Monaten
Berlin, Deutschland emarsys eMarketing Systems VollzeitCustomer facing, platform execution focused expert specialising in data-driven insight, lifecycle and AI marketing automation and best practice in journey based communications. Runs collaborative automation concepting with alongside CX Consultant and designs journeys across multiple digital touchpoints. You will develop a deep understanding of complex...
-
Customer Service
vor 3 Monaten
Berlin, Deutschland Phibro Animal Health Corporation Vollzeit**About Phibro Animal Health Corporation** **Phibro Animal Health Corporation** **is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets....
-
Customer Configuration Specialist
vor 7 Monaten
Berlin, Deutschland Lightspeed Commerce Vollzeit**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! **Purpose of the role**: The Customer Configuration Specialist will assist our customers in becoming successful with our products, since their success is our success! They will be part of our Launch...
-
High-End Automotive Client Experience Specialist
vor 1 Woche
Berlin, Berlin, Deutschland Blu Selection VollzeitLuxury Customer Service OpportunityBlu Selection, a renowned leader in the luxury automotive sector, is seeking a highly skilled and experienced Customer Specialist to represent one of the world's most esteemed brands.Job OverviewThis role involves serving as the primary point of contact for high-profile clientele, embodying the values of the brand, and...
-
Customer Service Specialist
vor 1 Monat
Berlin, Deutschland develop VollzeitCustomer Service and Support Specialist (SAAS product) – 100% German speaking role – Fully remote in Germany – Total package €45k (Base + bonus)We are looking for a Customer Service and Customer Support specialist to join a leader in the cognitive health space, that supports over 25 million usersThis role is fully remote in Germany, and is a 100%...
-
Export Control and Customs Specialist
vor 7 Monaten
Berlin, Deutschland Vattenfall VollzeitAbout the job We are looking for an experienced Export Control & Customs Specialist within the O&M Supply Chain department. This is part of Integrated Operations for our Business Unit Offshore Wind. You might be in a similar job and looking for a broader responsibility in a larger international company. The Export Control & Customs Specialist reports to...
-
Berlin, Berlin, Deutschland Blu Selection VollzeitYou're looking for a new challenge that combines your passion for luxury automotive brands with excellent customer service skills? Our client, a renowned luxury automotive brand, is seeking an experienced and charismatic Customer Service Representative to join their dynamic team in Berlin.About the RoleThis exciting opportunity allows you to be the first...
-
Customer Experience Advisor
vor 7 Monaten
Berlin, Deutschland MPB VollzeitAre you a creative problem solver? MPB is the leading platform for buying and selling used photography and videography equipment around the world. **Salary**:€29,250 per annum **Why should you work in MPB’s customer experience team?** You will be joining a progressive department who are focused on problem solving, building relationships with...
-
Customer Support Specialist
vor 5 Monaten
Berlin, Deutschland Online Payment Platform Vollzeit**3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is not just a powerful payment solution - we’re one...