Customer Experience Specialist
vor 5 Monaten
**About**:
**The company**
Our client is an international eSIM shop for more than 130 destinations. It’s simple to set up and provides 4G connection around the world. You’ll connect to the internet just by scanning a QR code, and you’ll never have to pay roaming fees again.
**Job Description**:
**The role**
Responsibilities: A customer experience specialist typically has a wide range of responsibilities, which can include:
- Serve as the primary point of contact for customers, providing them with world-class service and support.
- Handle customer inquiries and complaints in a professional and courteous manner, escalating issues as necessary.
- Maintain up-to-date knowledge of company products and services, as well as industry trends.
- Use active listening skills to understand customer needs and provide solutions that address those needs.
- Proactively identify opportunities to improve the customer experience and make recommendations to management.
- Help our users with the decision, purchase, installation, usage, troubleshooting, maintenance, or disposal stages of our products.
- Participate in team meetings and contribute to continuous improvement initiatives.
**Preferred Experience**:
**What you’ll Need to Succeed**:
- Portuguese, Italian and English language C1 (we have a special interest in multilingual talents, mainly in French, Italian, Spanish).
- At least 1 years' experience as a customer experience specialist, or a similar customer support role.
- Excellent listening skills, critical-thinker with attention to detail.
- Ability to work in both a team environment and independently.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
**Additional Information**:
- Contract Type**:Freelance**:
- Location**:Berlin**:
- **Possible full remote
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