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Customer Experience Development Specialist
vor 1 Monat
At A&O Hotels and Hostels Holding GmbH, we're seeking a Customer Experience Development Specialist to join our team. This role is responsible for developing and implementing training programs for staff in the food and beverage area, ensuring exceptional customer experiences across all locations.
We estimate an annual salary of approximately €45,000 - €60,000 based on industry standards and location (Berlin, Germany).
Job Description:
- Support the development and implementation of training programs for staff in the food and beverage area.
- Analyse and optimize work processes to improve customer satisfaction.
- Serve as a point of contact for teams and management regarding food and beverage-related topics.
- Ensure compliance with company standards at all locations.
- Create and maintain relevant training materials.
- Contribute to projects enhancing the front office experience.
- Support new openings and hotel takeovers.
Requirements:
- A degree in hospitality or a related field, or equivalent experience.
- Excellent communication and organizational skills.
- Able to adapt to changing priorities and situations.
- Proficiency in English (German is beneficial but not mandatory). Other languages are also welcome.
- Ability to travel up to 80% of the time.
What We Offer:
- A competitive salary range of €45,000 - €60,000 annually.
- 75% - 90% discount on private accommodation in all A&O hostels.
- Corporate benefits including discounted leisure activities and events.
- Subsidized language courses and pension scheme.
- Bahncard for flexible travel planning.
- Support for further education through various trainings.
- Mental health coaching and professional support.
