Customer Service Team Lead

vor 1 Monat

Hanau am Main, Deutschland Europcell GmbH Vollzeit

**Your mission**:

- Lead, manage and develop the Eastern Europe team of currently 7 employees
- Coordination and control of the daily business in close cooperation with the sales department
- Continuous development/optimisation of our customer service processes
- Independent, structured processing of worldwide trading transactions including the preparation of orders, order confirmations, customs clearance documents, delivery papers and invoices
- Coordination of transports and creation of transport orders
- Direct daily contact with our domestic and foreign business partners
- Support of the sales department in the processing and initiation of purchasing and sales transactions

**Your profile**:

- You have completed a commercial apprenticeship - preferably in a logistics company or in the field of foreign trade - or have a comparable university degree
- You have at least 5 years of professional experience in the import / export business and already have experience in managing employees
- Fluent in spoken as well as written English and Russian - knowledge of German desirable
- Service-oriented and independent working method
- A quick perception, analytical thinking and a structured and precise way of working
- Good communicative, intercultural and social skills
- Pleasure in a new challenge and the daily cooperation with customers, suppliers, agents and sales
- Team spirit and flexibility

**Why us?**:

- The opportunity to take responsibility from the very beginning
- A highly motivated team and a familiar working atmosphere
- A permanent position
- A varied job with international flair in an economically healthy company
- A performance-related salary with a 30-day annual vacation, Christmas and holiday bonuses, and other benefits, such as a parking space directly in front of our office, a company gym,

**About us**:
**Europcell **ist eines der führenden internationalen Handelsunternehmen in der Zellstoff
- und Papierindustrie. Die Basis unseres Erfolges sind unsere engagierten Mitarbeiter und Mitarbeiterinnen - denn Sie sprechen die Sprache unserer Kunden und Lieferanten. So sind wir in 20 Ländern mit eigenen Vertretungen präsent und betreuen Geschäftspartner in über 80 Ländern. Wir wachsen weiterhin profitabel und nachhaltig. Pro Jahr verkaufen wir über 1 Mio. Tonnen Papier und Zellstoff. Wollen auch Sie Teil dieser Erfolgsgeschichte werden?

**Europcell **is one of the leading international trading companies in the pulp and paper industry. Our employees are the foundation of our success, as they speak the language of our customers and suppliers and understand their needs. We are present with our own representatives in 20 countries of the world and serve our business partner in more than 80 countries. We grow in a profitable and sustainable way. Per annum, we sell more than 1 million tons of paper and pulp. Do you want to join this success story?

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