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Team Leader-frankfurt
vor 4 Monaten
The Team Leader in FRA aims to lead and manage a successful team while creating a positive, proactive and inclusive environment focusing on the team's well-being while delivering 100% customer service results. You will be a key contact for our customers in London and will be expected to maintain and build good customer relationships. You are expected to lead by example, motivating the team by coaching them, supporting them, and enabling them to succeed. You are expected to drive team initiatives and create an environment with a culture of continuous improvement. Your team will comprise two team leaders and c.30 team members. You will be reporting to the Manager for Technical Services FRA. You will be part of an international operations management team, working closely with peers to share and implement best practices into day-to-day Operations in Frankfurt. In your role, regular visits to other regions are required to build good relations with peers and to share best practices.
ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.
Our mission is to deliver and install Europe's data centres with precision and care. We achieve this by focusing on our team and our services:
- **Our Team** - Powered by people to keep data centres moving safely and securely.
We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.
- **Our Services** - We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.
From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.
This Role
The Team Leader in FRA aims to lead and manage a successful team while creating a positive, proactive and inclusive environment focusing on the team's well-being while delivering 100% customer service results. You will be a key contact for our customers in London and will be expected to maintain and build good customer relationships. You are expected to lead by example, motivating the team by coaching them, supporting them, and enabling them to succeed. You are expected to drive team initiatives and create an environment with a culture of continuous improvement. Your team will comprise two team leaders and c.30 team members.You will be reporting to the Manager for Technical Services FRA. You will be part of an international operations management team, working closely with peers to share and implement best practices into day-to-day Operations in Frankfurt. In your role, regular visits to other regions are required to build good relations with peers and to share best practices.
ATC has a strong customer focus, and it is one of our core values. Our customers measure our success, and your role directly impacts company performance. We expect a customer-focused approach, building and maintaining customer relationships and reporting on the wins, proactively solving Customer challenges and implementing corrective actions.
**Requirements**:
**Role Requirements & Responsibilities**
***:
- Working with the Technical Service Manager and other colleagues to manage customers projects and activities daily, weekly, and monthly, ensuring resource cover is adequate for the team’s functions.
- Work with FRA team members on day-to-day tasks to achieve goals and complete assigned projects. Provide coaching and development to the team and DCI Exchange, through ATC Academy to improve performance and technical skills.
- Provide regular reports and updates to the_ FRA_ _TS Manager_ - track and report all daily activities. Participate in the quality management and KPI process - weekly update of KPI’s and “Daily tracker”
- Advance assigning RTF supervisors for week ahead.
- Manage ATC's Technical Services operations with a focus on safety, customer service, effective communications, and efficiency. Provide monthly and quarterly feedback of Technical operations/projects
- In collaboration with Safety Engineer perform monthly H&S inspections and regulations and other duties that may be assigned by H&S Engineer.
- Supervision and organisation of the FRA warehouse in order to have a sustainable and clear system in terms of space and daily activities. Regular supervision and inspection of the FRA fleet in close cooperation with the designated supervisor in order to have the fleet in optimal condition.
- Ensuring high standard security measures for the workplace are maintained, in
