Customer Success Lead-German speaker
vor 3 Wochen
About Giggle.Tips
At Giggle.Tips, we connect hosts and guests through unique experiences and makes visible what really matters to travelers. We leverage cutting-edge technology and redefine the hospitality industry by focusing on what truly enriches travel experiences—authentic and personalized encounters. Over the past four years, Giggle.Tips has been supporting over 1000 hotel customers across Europe, including Germany, Austria, Switzerland, and Northern Italy. With over 50,000 experiences catalogue, our innovative platform helps hotels stand out by focusing on the emotional and personal aspects of guest interaction, rather than just the physical amenities
About the position
As we gear up for an exciting phase of international expansion, we're looking for a visionary Customer Success Lead to help us scale and enhance our customer engagement strategies. This person will lead the way by:
- Very hands-on personality to manage & support existing accounts in their total customer lifetime from onboarding over scaling (Expansion) to churn-prevention
- Expansion and Retention - Customer Lifetime means the world to you
- Onboarding: Spearhead customer onboarding initiatives, refining processes for seamless transitions and top-notch experiences,
- Driving Innovation: Lead efforts to innovate and scale customer success operations, positioning us for growth in new markets while maintaining robust and scalable processes.
- Team Collaboration: Foster collaboration within micro teams, ensuring global consistency in customer engagement standards and alignment with organizational goals across departments.
- Strategic Leadership: Provide valuable input to strategic discussions, influencing decisions that impact customer success and overall company growth.
Experience
- Minimum 5-10 years in customer success or related roles within the SaaS or hospitality industry, with a proven track record of managing and scaling customer success operations.
- Very hands on execution abilities while change into a new CLV processes
- Strategic thinking while managing customer success from a global perspective, capable of planning and executing initiatives that enhance our customer engagement and retention
- Exceptional ability to communicate and foster positive business relationships.
- Native German language skills are a must
- 100% reliable and number driven
- Hands-on experience while working with cross-functional teams
Compensation and Perks
- A competitive salary package, bonus opportunities, and substantial equity options.
- Remote working with a monthly visit to Innsbruck office.
- Diverse, inclusive, and vibrant team that values creativity and innovation.
- We are in the dynamic growth phase where you can participate in an ambitious expansion journey as we explore new markets and build new capabilities.
#li-remote
Thank you for considering this opportunity. Senior Recruiters work exclusively with Startups and are in direct communication with hiring managers and founding team members.
Your application will be fully reviewed by a dedicated recruiter who will respond based on the matching of your experience and qualifications.
-
Frankfurt am Main, Hessen, Deutschland Moody's VollzeitMoody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply You may be a perfect fit for this role or other open roles.Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.At...
-
Frankfurt am Main, Hessen, Deutschland Moody's VollzeitMoody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply You may be a perfect fit for this role or other open roles.Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.At...
-
Frankfurt am Main, Hessen, Deutschland WMtech VollzeitSnr Customer Success Manager Cyber Security, pre-IPO, SaaS, GermanyMy client is leading Cyber Security vendor who are expanding their Customer Success team in Europe. We are looking for a German based person ideally in Munich but other major cities would work also to support customers in the region.Responsibilities:As a Senior Customer Success Manager, you...
-
Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Tungsten Automation VollzeitJob Purpose:The Customer Success Manager (CSM) works with our most strategic customers along with internal Tungsten Automation Corporation groups to build long-term relationships and drive customer success and satisfaction with Tungsten Automation Corporation Solutions, ensuring customers realize the full value of Kofax Solutions.The ultimate objectives of...
-
Junior Customer Success Manager
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Career Service VollzeitStellenbeschreibung:Junior Customer Success Manager (w/m/d)Anbieter:Career ServiceStandort:Frankfurt am MainVeröffentlichung: Fachbereich:Wirtschaftswissenschaften | Gesellschaftswissenschaften | Ingenieurswesen | Kommunikation und MedienAls Junior Customer Success Manager bist du für die kontinuierliche Betreuung der Kunden, das heißt für die...
-
Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland London Stock Exchange Group VollzeitIt's never been more important to work with your customers hand in hand. Better performance, better rewards, greater success. This is why we are looking for a proactive and hardworking individual to join our Customer Success team. Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv's portfolio of software & desktop...
-
Customer Success Manager
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland London Stock Exchange Group VollzeitIt's never been more important to work with your customers hand in hand. Better performance, better rewards, greater success. This is why we are looking for a proactive and hardworking individual to join our Customer Success team. Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv's portfolio of software & desktop...
-
Customer Success Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Thinksurance GmbH VollzeitAufgaben 100% Mobiles Arbeiten möglich! Wir sind Thinksurance - eines der führenden deutschen InsurTechs. Unsere Mission ist es, den gewerblichen Versicherungsmarkt zu digitalisieren und die Produktentwicklung zu revolutionieren. Mit unserer Online-Plattform bieten wir Kunden, Maklern, Versicherungsagenturen und Versicherern die Möglichkeit,...
-
Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland London Stock Exchange Group VollzeitCustomer Success Managers (CSMs) connect our most strategic clients to LSEG's portfolio of quant and feed solutions. The specialist plays a vital role in ensuring our customer's can unleash the full power of data by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the...
-
Customer Success Manager
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland London Stock Exchange Group VollzeitCustomer Success Managers (CSMs) connect our most strategic clients to LSEG's portfolio of quant and feed solutions. The specialist plays a vital role in ensuring our customer's can unleash the full power of data by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the...
-
German Payroll Specialist –
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Cognizant VollzeitWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world. Cognizant's delivery model infused with a distinct culture of high customer happiness. We...
-
German Payroll Specialist –
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Cognizant VollzeitWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world. Cognizant's delivery model infused with a distinct culture of high customer happiness. We...
-
Global Lead Origin
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Continental VollzeitContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs...
-
Global Lead Origin
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Continental VollzeitContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs...
-
Customer Experience Analyst
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland MSX INTERNATIONAL VollzeitCustomer Experience Analyst (m/f/d)Full-timeFrankfurt Are you familiar with customer satisfaction and statistics?MSX International has the job for you We are currently looking for a Customer Experience Analyst for a major European Automotive brand. The RoleIn this position, the Customer Experience Analyst will: Support the required data interfaces Ensure...
-
Customer Experience Analyst
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland MSX INTERNATIONAL VollzeitCustomer Experience Analyst (m/f/d)Full-timeFrankfurt Are you familiar with customer satisfaction and statistics?MSX International has the job for you We are currently looking for a Customer Experience Analyst for a major European Automotive brand. The RoleIn this position, the Customer Experience Analyst will: Support the required data interfaces Ensure...
-
Customer Excellence Analyst
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland MSX INTERNATIONAL VollzeitCustomer Excellence AnalystFull-timeFrankfurt Are you familiar with customer satisfaction and statistics?MSX International has the job for you We are currently looking for a Customer Excellence Analyst for a major European Automotive brand. The RoleIn this position, the Customer Excellence Analyst will: Support the required data interfaces Ensure data...
-
Frankfurt am Main, Hessen, Deutschland Swiss Re VollzeitAre you looking for an opportunity to work in an international and growing environment? We are seeking a highly skilled and motivated Customer & Distribution Associate to join our Germany/Austria/Switzerland (DACH) Customer & Distribution(C&D) team. Ideal opportunity to start a carrier in industrial insurance. About the Role In this role you will support the...
-
Frankfurt am Main, Hessen, Deutschland Swiss Re VollzeitAre you looking for an opportunity to work in an international and growing environment? We are seeking a highly skilled and motivated Customer & Distribution Associate to join our Germany/Austria/Switzerland (DACH) Customer & Distribution(C&D) team. Ideal opportunity to start a carrier in industrial insurance. About the Role In this role you will support the...
-
Sr. Operations Coordinator Customs Brokerage
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland BDP International Inc. VollzeitJob Description PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere Our...
