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Guest Services Representative
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Hamburg, Hamburg, Deutschland a&o Hostels Holding GmbH & Co. KG VollzeitPosition: Guest Services Coordinator (m/f/d)Type: Part-timeCompany: a&o Hostels Holding GmbH & Co. KGAs a leading player in the hospitality sector, we are on a mission to become the first European hostel chain to achieve CO2 net zero by 2025. We are currently seeking a dedicated and enthusiastic student to join our team as a Guest Services Coordinator.YOUR...
Guest Experience Expert
vor 4 Monaten
**Job Number** 24093101
**Job Category** Rooms & Guest Services Operations
**Location** Hamburg Marriott Hotel, ABC Strasse 52, Hamburg, Hamburg, Germany VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**Sie sind Gastgeber aus Leidenschaft und haben schon bei der ersten Begrüßung ein herzliches Lächeln im Gesicht? Ihr Arbeitstag ist dann erst perfekt, wenn Sie bei Reisenden ein Gefühl von „home away from home“ erwecken können? Super, denn dann sind Sie genau richtig in unserem Empfangs-Team Wir suchen Persönlichkeiten, die sich mit Freude und Engagement den Wünschen und Anliegen unserer Gäste widmen und dabei keine Herausforderung scheuen.**
**So sieht Ihr Tag aus**:
- Erste Anlaufstelle für unsere internationalen Gäste und Kollegen mit immer passender Auskunft
- Überprüfen von Zahlungsgarantien beim Check-In
- Verantwortlich für die Rechnungslegung beim Check-Out
- Fachkundige Betreuung während des Aufenthaltes unserer Gäste
- Entgegennahme und Weiterleitung von Kritik und Lob
**Das wünschen wir uns von Ihnen**:
- Sie zaubern unseren internationalen Gästen schon beim Betreten der Lobby ein Lächeln ins Gesicht
- Leidenschaft zum Beruf
- Eine positive Ausstrahlung im Umgang mit Menschen
- Lust Neues zu entdecken
- Gute Deutsch
- und Englischkenntnisse
- Team-Work-Gedanken und Lust, Ihre Begeisterung und Ihr Wissen zu teilen
**Und das haben wir sonst noch für Sie**:
- Eine kostenfreie Zusatzkrankenversicherung nach 6 Monaten Betriebszugehörigkeit mit einem jährlichen Budget über 300;
- € und nach 3 Jahren über 600;
- €
- Eine betriebliche Altersvorsorge als Entgeltumwandlung mit einem Zuschuss in Höhe von 20%
- Ein familiäres buntes Team aus vielen Nationalitäten mit flachen Hierarchien und unterschiedlichen Kompetenz-Schwerpunkten, in dem man sich gegenseitig unterstützt und voneinander lernt
- Vielfältige Entwicklungsmöglichkeiten: Egal, ob interne Trainings, individuelle Weiterbildungen, oder regelmäßige Feedbackgespräche: Wir unterstützen Sie
- Auszeichnungen für besondere Leistungen wie z.B. „Mitarbeiter des Monats“ inklusive entsprechender Vergütung
- Kostenfreie Reinigung der Arbeitskleidung
- Verpflegung in unserer Kantine mit Mittag
- und Abendessen
- Zuschuss von 30€ zum Deutschlandticket
- Diverse Mitarbeiter
- Events wie z.B. Mitarbeiter-Woche oder Kick-off Party
- Geburtstagsgeschenke
- Sportlich unterwegs? Nutze unser Dienstrad
- Angebot oder Fitnessstudio Vergünstigungen
- TakeCare Kultur
- monatliche Freizeitangebote von & für Mitarbeiter/innen
- Mitarbeiter Discount von 40 % bei Besuchen in unseren F&B Outlets im Hamburg Marriott Hotel, Renaissance Hamburg Hotel und im The Westin Hamburg, sowie sowie 20% bei allen anderen Marriott Hotels weltweit.
- Vergünstigungen bei der Zimmerreservierung in weltweit mehr als 8.000 Marriott Hotels, auch für Ihre Freunde und Familie
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where yo
